I just downloaded the app, my first order ever was cancelled for no obvious reason, they called me after a while apologizing as they cannot contact the restaurant! I guess this is gonna be my last order as well.
It does what you expect. However I had an issue due to patchy network conditions in which I got charged but the order didn't go through. As well as one time the food supplier made a mistake with our order. Both times the talabat phone support was exceptional and fixed the issues in minutes, with out any major headache!
Why,why,why,why,why... ...its an app that is supposed to be a push a button and get food right? Am I wrong?... then why when my address is on the screen that everyone getting my orders can see feels they need to call my to get my address? Not only ask for my address but pin it in Google maps, or whats app me or or or..... it makes me want to cook myself which is kinda killing what the app is about right. Rant over
I've downloaded the app because I was told it's awsome. But I've never been able to order anything. I live in alqouz 1 and I selected the area, I ordered from a resturant near by, everything was OK until I had to specify my location on the map, it told me that I'm outside alqouz 1 area, the area you specify on the map is smaller than alqouz 1 is clearly stated on the map where al qouz 1 is but you only specify a small area of it. It is seriously frustrating after making the order and choosing what I want I have to choose my exact location and it tells me I'm out side the area. Then why don't you save my time and let me choose my exact location first. Fix your damn map for god sake alqouz one is the whole area between SHZ road and Alkahil road.
Unfortunately, Talabat has very bad customer service. They have an excellent selection but if ever you have a complaint, it will not be addressed and dealt with appropriately. I will no longer be using it or endorsing a group who do not care for their customers.
Minor bug fixes and performance improvements.