Good service but need improvements. Overall service is good but need improvements. Few drivers still don't use gprs to track our location, Instead they ask us to tell address of pickup points. Further you should clearly identify where are we exactly charged fot WAITING. Also you need to publish and communicate the waiting charges prominamtly. several times called at your designated cell number to get details regarding partnership but number is always on waiting. Even helpline people dont entertain to help us connect or arrange a call back.
Very good app and drivers Tried Careem a couple of times and I think it's becoming more and more my first choice over similar apps. Probably some changes are required especially on the user interface and the tracking parts. All in all I'd say keep up the good work!
Customer service is not accurate customers services is boring. When I had a trouble booking due to their technical problem. I didn't receive that my trip is in progress & cldn't trace the car. Suddenly the captain called telling me he is in the location, I was astonished. I contacted the costumer & we arranged how to start&end the trip bcoz the progress didn't popped up with both,I paid cash. Next new trip I found that they deducted again from my deposit. I called again customer service but unfortunately I wast my time with those stuff.
Worst app ever .............. every time I order keeps telling me searching for near driver and then say no captain near found ....when a friend of mine at the same time order and come for him another big problem is that I can't access as I can't remember the e-mail I hope there is a solution as many voted up for this company I hope to get through
Rip off The " captain " that I called could not find my location, even when using the GPS. So, he went to God knows where, and waited. I got so late for work. And now I have to pay a fine because he couldn't find me, even though I called and canceled. Very disappointed.
Bad Service My scheduled ride didn't come and the driver answered my call once then he ignored all other calls
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