A Careem Morning! It was my first Careem experience, and it was splendid! I am fortune to have a car of my own but heard alot of positive things about Careem so decided to have a go this Sunday to work and see what the hype was about. I ordered an economy car but was immediately upgraded to a Lexus E class! The Captain Mr. Sadiq Mehmoud was very polite and held up a friendly conversation. I arrived at work on time and the experience was great. Would definitely do this again when I want to avoid driving!
I had a very bad experiance today The driver did not know the roads he took three wrong turns i was late for 45 minuets for work because of him. When i called the customer servicess to complain they did not resolve my call properly and the representitive hung up the phone in my face.. I give them 0 out of 10 for customer satisfaction
Ms The application wasn't working and I had to call them, even I had to wait long time so they answer me. I have given clear location and repeated again. So from the call center they sent the driver to the wrong location. I'm absolutely not happy. Because I had to wait another 10 minutes under the sun. I will never use the careem again
Saftey Concern I use careem frequently and well satisfied with the service. However last ride was the worst experience. 1st no snap of captain displayed after order confirmation. 2nd the driver came with another person in the car which obviously is a security concern. I cancel the ride. Careem must have a check on their captains when they are in field.
Pathetic App and Service It takes patience,time and you need to spend money in calling and following careem on a non toll free no. Post call also they couldn't reactivate my account. Customer retention should be done quickly and without much of hassle. Needs lots of technical improvements and ease of use.
Nice app The app is useful, the new update has much better usability and I like the new logo too. However, there is something with the notifications, once I click on any notification to read more or check it, it disappears and guide me to the app. And I'm unable to track any of the notifications I receive thus I never read them! Overall I like the app and recommend it.
You definitely know us by now, but you probably don’t know what we stand for:
We stand for the ambitious who could never silence their dreams.
We are entrepreneurs; start-uppers, go-getters, high achievers, but really, we’re just adventurers.
We find beauty in the simplicity of technology, but no screen will ever replace that friendly smile. We are from the region, for the region, and in this land of infinite opportunity we seek to bring something back.
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