Talkieon — Live Chat Inbox

testinganswers.com

About this app

Talkieon is the official mobile app for your Talkieon live chat workspace. Sign in with your agent account to handle the chats coming from your website's chat widget, wherever you are.

SHARED INBOX
• See every conversation in one live queue
• Search across all chats and filter by Open or Closed
• Unread counts, priority, status and assignee on each chat
• If you run more than one website, each chat shows which site it came from
• Pull down to refresh; new messages arrive over a live connection

REPLYING
• Send and receive messages in real time
• Typing indicators and read receipts
• Send images and files from your phone
• Emoji picker and canned replies (type "/" to insert a saved reply)

REPHRASE WITH AI
• Tap Rephrase to rewrite your draft with correct grammar and a professional tone
• You review the rewrite before it sends
• Rephrase is available on the Growth plan and above

MANAGE A CONVERSATION
• Set status (Open, Waiting, Closed) and priority (Low, Medium, High)
• Assign a conversation to any agent on your team
• Add tags and private notes that visitors never see

REPORTS
• Open, waiting, closed and total conversation counts
• Messages today, average rating and average first response time
• Resolved count and your top agents

YOUR AVAILABILITY
• Turn on Out of Office to stop new assignments and send an auto reply
• Keep ringing re-notifies you until a new visitor's first message is answered
• Push notifications open the right conversation
• Lock the app with your fingerprint or face

FOR TEAMS
• Switch between workspaces from one login
• Messages you send while offline are queued and sent when you reconnect
• Works alongside the Talkieon web dashboard

Talkieon requires a Talkieon account. You can create a workspace and add the chat widget to your website at https://talkieon.com.

Questions? Email [e-mail].

What’s new

- Fixed an issue where an open chat could flicker or briefly collapse while new messages were arriving. Conversations now stay stable.
- Stability and performance improvements.