Lousy. For such a big company (and a technological one at that), one would think they would invest a bit more on the ways to interact and make things easier for its customers, but no. I haven't been able to use the app in over three months, even after uninstalling and reinstalling it. Have also struggled with the website. No way of checking balance or make payments. I definitely have had to pay the way it has been done for 30 years (physically or by phone). Way to go!
13 people found this review helpful
At first everything was going well with the application, now I can not even enter when entering the data tells me that there is no account with the data provided and now I am having problems with payments because I do not get the receipts to my house. If you can help me I would appreciate it.
8 people found this review helpful
Buenos días Estephanie, me puedes proporcionar tus datos al correo Telmexsoluciona@telmex.com: Titular de la línea, número Telmex a 10 dígitos, número celular y descripción de tu solicitud. Título de correo: App Telmex
I am not a Spanish speaker or reader but I gave this app a shot. I'm not sure if I got it right but after rebooting my router a number of time the service was restored. Would like to suggest the ability to select an English language translation from the app.
10 people found this review helpful
Buen día Catherine's, agradezco tus comentarios los tomaremos en cuenta para la mejora de nuestro servicio.