Telmex

Telmex

About this app

Discover everything that the Telmex App has for you. Create or log in with your My Telmex account to access the following benefits:

• You will be able to consult, pay and direct debit your Telmex Receipt.
• Increase the speed of your Infinitum Package.
• Hire more entertainment: HBO Max, Disney + or Netflix.
• Carry out Telcel Airtime Recharges charged to your Telmex Receipt.
• Activate FREE OF CHARGE services such as: Claro Video and antivirus.
• Activate your Telmex Digital Receipt.
• Customize the name and password of your WiFi network.
• If you need help or support from your Telmex services, you will have a chat available 24/7.

Telmex is with you.

Ratings and reviews

I've been trying to reset my pasword for at least 3 weeks and everytime I type in my email it says that it has sent the link, except, it never does. I tried using the chat bot and its no good either. I've already tried using the internet link. Same thing happens as with the app and the chatbot. Yes, I did review the spam folder, many times in fact. I already sent the email with my info too, and that's how I know you guys are having issues with some features. Update: Its been fixed. Thank you!

That's being generous. This website is a total disaster for years. I can't log in, I can't view my bill, and I can't make a payment without running into issues. Basic account management should not be this difficult. If you value your customers' time, fix your platform.

Lousy. For such a big company (and a technological one at that), one would think they would invest a bit more on the ways to interact and make things easier for its customers, but no. I haven't been able to use the app in over three months, even after uninstalling and reinstalling it. Have also struggled with the website. No way of checking balance or make payments. I definitely have had to pay the way it has been done for 30 years (physically or by phone). Way to go!

What’s new

Más velocidad y más entretenimiento para ti.
Descubre lo nuevo en tu app: paga tu servicio, contrata tus plataformas de entretenimiento favoritas y haz recargas Telcel.