JB Hi-Fi Mobile

Telstra Limited

About this app

The JB Hi-Fi Mobile app, powered by Telstra, is the easiest way to manage your JB Hi-Fi Mobile services in one place. You can find information about your usage, payments and support.

Access helpful features with JB Hi-Fi Mobile app, including:
• Sign in securely with two-step verification
• View and manage your Pre-Paid SIM, Upfront Mobile and Upfront Mobile Broadband services
• Take your service overseas with International Roaming and Day Passes
• Filter scam text messages
• ‘Message us’ to contact a dedicated team of JB Hi-Fi Mobile experts for help and support
• Make payments securely, change payment methods, set up auto payments, request payment extensions and view current and past payments
• Update contact details in your ‘Profile’
• Track Telstra network outages
• 5G network access on eligible plans
• Pre-Paid SIM customers can recharge quickly, buy more data, check payment balance, track usage and recharge history

If you’re new here, simply download the app and sign in with the username you created when you registered your JB Hi-Fi Mobile service – then you’re good to go!

Ratings and reviews

Useless app, can't even open the app. Loading forever.

If you want to delete your profile, prepare yourself, as it's a pain in the a**. I tried to send multiple messages asking to be removed from their website, as i would like to have my personal data erased. After months i received a message stating that my profile was closed. After another month i tried to log in again tp chekc, and the profile was still active. I had to call them again, asking to delete the profile immediately. I guess they intentionally keep your profile active to keep your data

Rubbish App - unless you have a Telstra ID don't bother, you can't use it.

What's new

Pre-Paid recharge made easy
Browse available recharges and top up a Pre-Paid service in JB Hi-Fi Mobile.