
Deanna Rowland
Although a great service and price, recently Belong have faltered, the chat service is ridiculously long, we can't call as those lines are lengthy as well, Belong states this in their msg when you call. I finally got through about a month ago, to Belong about not receiving emails from them, and after a few hours was assured the issue would be fixed. Guess what Belong "AKA Telstra" no email re upcoming due account! This issue is obviously at your end as my partner also has same problem.
Telstra Limited
July 1, 2026
Hi Deanna, we're sorry to hear about the difficulty you've had reaching us and that the issue with not receiving our emails still hasn't been resolved. We know it's not ideal and we'd like the opportunity to look into this further. Could you please reach out to us at complaints@belong.com.au, and our team will be in touch with you shortly. -Sweeney

Ngaire Clarke
been trying to set up since yesterday. It says password invalid. Can't get the app. up and running. I can't answer questions below till you accept my password. Your staff yesterday were useless and I on my phone for over 2 hours trying to set it up. Gave up in the end as you expert couldn't help me. Your system is stupid and seriouly thinking of leaving you.
Telstra Limited
June 19, 2026
Hi Ngaire, we're sorry to hear you're having trouble with the app and account setup. If you haven't already, we recommend uninstalling and reinstalling the app, then trying again. If you're still unable to log in, please reach out to our team via Live chat on our website or by calling us on 1300 235 664 (8am-8pm AEST). -Sweeney

Oisin kilbane
had my plan for about a year, during that time customer service was never helpful, the data ran out really fast, still it was a good deal $70 for 400gb. Today, I received a message. From May 5th, they are raising the price of the plan to $85 and cutting the data to 250gb. if this were just an extra $15 that would be understandable, but effectively cutting the data in half as well, I have no clue who thought that would be a good idea.
1 person found this review helpful
Telstra Limited
March 26, 2026
Hi Oisin, we understand that any price increase is never easy and we understand your concerns. We review our plan prices from time to time and will always give customers plenty of notice of any change. This price change helps us to invest in our customer experiences, security, and customer support. - Sweeney