
Phil Hal
Belong seemed to be far more stable and reliable before Telstra started messing with it . That is both on ADSL and 3 Mobile services for Family . Belong Staff have maintained their great attitude and service .
Telstra Limited
December 23, 2025
Hi Phil, we appreciate you taking the time to share your thoughts, and we’re glad to hear our team has been helpful. We’d love to know if there’s anything you’d like to see us do better, we’re always keen to listen. - Sweeney

Anna
App worked just fine before you got rid of the main screen showing the little circle with how much data you had left and how many days remaining. Belong is fantastic value and service (can't believe I've been letting Telstra rip me off all these years - although I believe you're a subsidiary which makes zero sense, but I don't care haha, I get the same signal). Please bring back that little graphic on the home screen, I don't want to have to click into the management settings to see my data!
99 people found this review helpful

Ryan Henwood
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App keeps logging itself out when closed. Which wouldn't be too big of a deal, but I have to go through the login and mfa process each time. Edit: To clarify, the security requirements are a bit over the top. Mfa is extremely secure, it's unnecessary to prompt for a password and mfa every time on a secure personal device like a mobile phone. I understand the requirement to be secure, especially these days. But finding a good balance is important.
12 people found this review helpful
Telstra Limited
October 14, 2022
Hey Ryan, thanks for reviewing our app.
We understand changes in our update may add some extra steps in your day, but please know this increased security is important for protecting your account -Jules