My Telstra

Telstra Limited

About this app

Tracking your order? Making a payment? Getting help?

It’s quicker in the app.

Get in touch
• Just send us a message and you’ll be notified when we reply.

Manage your account
• Update personal details, track payments, manage your services and more.

Recharge your service
• Track your usage, turn on auto recharge, and get in control of your plan.

Check your internet speed
• Monitor outages, restart your modem and check your internet speed.

Telstra Plus
• Access exclusive offers and get rewarded just by making your payments on time.

Shop the latest
• From devices to accessories, shop the latest tech at your fingertips.

Troubleshooting that actually works
• With 98% of queries resolved in-app, you’re just a few taps away from getting on with your day.

Ratings and reviews

Telstra, clearly from the amount of reviews with customers not being about to log in due to the app continually closing and people not being able to reinstall it there is obviously an issue with the app. This is the only way I access my account and pay the bill so until the app is fixed I can't pay. I guess I will hear from you when my account hasn't been paid.

cant pay manually to correct acc. as they have updated billing systems. when attempting via their info, app not showing same options they tell me I should see & manual payments are redirected to closed account, which shouldn't even be accessible in the app. this is because they left emails on old billing system and moved mobiles to new system & when I pay manually in app, it pays to my email account which is obviously a huge error. wait days to weeks for refunds & then say can't see app issue.

Solid app, serves the purpose it's built for. Giving 4 star to encourage Telstra to consider more carefully when they remove useful features. I liked when the app was showing both the data usage and days' progress with parallel progress bars, because that instantaneously gave me the understanding of how my data usage fares against the remaining days without doing math. Do I need to budget my data usage or not? My goal was to stay slightly behind the days' progress. I need this back!

What's new

Pre-Paid recharge made easy
Browse available recharges and top up a Pre-Paid service in My Telstra.

Shopping just got simpler
View popular products in 'Shop' and explore accessories from the biggest brands at the touch of a button.