My Telstra

The My Telstra app is helping over 4.5 mil users securely access and manage their Telstra accounts and services. Sign in with a Telstra ID or create one when you’ve downloaded the app and get the latest on your services, Telstra Plus points, bills and payments when you want it, shop latest devices and accessories and get help when you need it, all in one place.

My Telstra makes it easy to do what you need to do without the wait.

Latest features in the My Telstra app mean customers can:
• Keep track of your service, billing and order messages with handy push notifications in notifications centre
• Get help to find lost Android mobile phones and SIM-enabled tablets from Telstra with Device Locator
• Manage eSIM and swap eSIMs between compatible devices
• Check nbn connectivity and troubleshoot problems with nbn health check
• Contact us through Message us with any questions about your account or when you need support (see conversation history when you’ve signed in and messaging us)

Don’t worry, My Telstra brings all the good things from our previous Telstra 24x7 app to help you get more from your Telstra account:
• See and manage your Telstra services, check plan details, make payments securely, set up and manage auto payments, get notified before bills are due, request payment extensions and see current and past bills.
• Update contact details and give services a nickname for easy recognition
• Get help with online support, outage tracking, book in-store appointments, reschedule nbn technician appointments and recover usernames or passwords
• Join Telstra Plus and check your points balance, redeem points and access your member benefits like discounted movie and sports tickets and concert pre-sales
• Shop the latest tech and devices
• Troubleshoot tech issues
• Manage Foxtel from Telstra service
• Customers on eligible plans will see 5G network access
• More control for pre-paid customers - recharge quickly, buy extra data, check balance, track usage and recharge history
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What's New

What’s new?

Help from the past 
A 30-day speed test snapshot gives you visibility of your Wi-Fi performance to potentially find an anomaly that may not been found with one speed test.

Shop filters
Our shop catalogue can now be filtered by brand, device or price tailoring results so you find what you’re looking for more quickly.

Pre-Paid updates
Have a Pre-Paid device with us? Now you can view and modify your Message Bank and Caller ID settings when you want via the “Services” tab.
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Additional Information

Updated
September 1, 2021
Size
57M
Installs
5,000,000+
Current Version
69.0.60
Requires Android
5.1 and up
Content Rating
Everyone
Permissions
Offered By
Telstra Corporation Ltd.
Developer
242 Exhibition Street Melbourne Victoria 3000 Australia
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