My Telstra

Telstra Limited

About this app

Tracking your order? Making a payment? Getting help?

It’s quicker in the app.

Get in touch
• Just send us a message and you’ll be notified when we reply.

Manage your account
• Update personal details, track payments, manage your services and more.

Recharge your service
• Track your usage, turn on auto recharge, and get in control of your plan.

Check your internet speed
• Monitor outages, restart your modem and check your internet speed.

Telstra Plus
• Access exclusive offers and get rewarded just by making your payments on time.

Shop the latest
• From devices to accessories, shop the latest tech at your fingertips.

Troubleshooting that actually works
• With 98% of queries resolved in-app, you’re just a few taps away from getting on with your day.

Ratings and reviews

Purchasing prepaid through the app with esim is impossible, it has never worked. Multiple attempts throughout the years, the process is completely broken. Telstra support are morons, so the only answer is to go into a store. What's the point of offering and allowing someone to purchase esim through the app if you cannot and do not support it.

Telstra, clearly from the amount of reviews with customers not being about to log in due to the app continually closing and people not being able to reinstall it there is obviously an issue with the app. This is the only way I access my account and pay the bill so until the app is fixed I can't pay. I guess I will hear from you when my account hasn't been paid.

Horrible customer service, the whole point of an esim is to not need a physical card. Why is it so difficult to verify an account when I have accurately given the ID number and names only to have it fail multiple times. Customer service from the chat room only respons is to call. I am a tourist and I heard that this carrier is excellent but everything about this experience has been subpar. If I could give a lower score I would but I can't, to all my fellow tourist, go elsewhere to but your esims

What's new

Stay safer online
Help protect your device from hackers and online scams with Device Security Essentials. It's free for Telstra Mobile customers.

A new look for past payments
We've made it easier to view your payment history at a glance.