Thanx Ops

Thanx

About this app

Thanx Ops is the mobile app for general managers, district managers and franchisees of brands that use Thanx.

Stay on top of guest feedback
Every order rating and RecoveryAI escalation lands in your inbox. Filter by status, location or sentiment, search, and swipe to resolve. Open a case to read the guest's message and the AI summary, then reply, grant a reward, text the guest or resolve it, within what your permissions allow.

Know how your stores are doing
See your stores ranked by health, with each store's ordering status, open inbox items and ordering-configuration issues.

Look up a guest
Find a guest, read their profile, history and open cases, and take loyalty actions such as granting a reward, adjusting points or tier, or blocking.

Reports
Brand-wide users can view their Thanx dashboards for order ratings, unaccepted carts and digital orders by handoff mode.

Thanx Ops requires a Thanx merchant account. Your access matches your permissions in the Thanx dashboard.

What’s new

First release of Thanx Ops for general managers, district managers and franchisees.

• Inbox: guest feedback and RecoveryAI cases in one place, with swipe to resolve
• Cases: read the guest's message and AI summary, then reply, grant a reward or resolve
• Stores: see store health at a glance
• Guests: look up a guest and take loyalty actions
• Reports: dashboards for brand-wide users