212 reviews
Content rating
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About this app

If you’re looking to rent an apartment with Blueground, please visit our website,

Blueground offers beautifully furnished and thoughtfully equipped apartments for a month, a year, or even longer. Our move-in ready homes are all specifically designed to help people show up and start living.

From day one, this app will be your guide to your new home. It will answer any questions you might have about amenities and apartment access, as well as provide info about your new neighborhood. Whether you want to report a problem, request a service, schedule cleanings, speak with the support team, or plan or check your booking details, it can all be done via the Blueground Guest App.

In order to create a tech-powered living experience, we’ve created this user-friendly app designed to make every tenant’s stay frictionless. It puts all of the most critical information about your Blueground apartment right in the palm of your hand.

How It Works

After you’ve booked with Blueground, access the app using the same email address used for your reservation. Once you’re in the app, you’ll be able to communicate with our team and enjoy peace of mind in your new home.

App Features

*Everything you need to know about your stay:
Find important details about your property, such as the address, entrance instructions, Wi-Fi password, and building amenities. There will also be neighborhood advice and maps so you can start planning your commute right away. You can even get walking, driving, and public transit directions to wherever you’re planning to go.

*Make and manage requests:
Whatever you may need, just make a request through the app and our team will respond as quickly as possible. For instance, when you want to schedule an apartment cleaning, or when there is a maintenance issue that needs our attention. You’ll be notified whenever there is an update on one of your requests or reports.

*In-App messaging for ongoing support:
Speak with a dedicated Client Experience team member in real-time via our in-app instant messaging feature. Your personal notification inbox will house all incoming messages. Whether you have a complaint or just want to share feedback, we look forward to hearing from you!
Updated on
Jun 3, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info
This app may collect these data types
Personal info, Financial info and 6 others
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

210 reviews
Ahmad Chahidi
December 27, 2023
We had a very very bad experience with this company. The apartment we rented had nothing to do with the one advertised. Lot of things were either not working or broken. Most of the equipments were cheap. The switch between the water heater and the water from the roof heating system was manual and hidden behind a cheap cupboard. We complained about these issues and about the cheap and poor quality of the apartment, and the only answer we got was: you should have checked the rental agreement....
1 person found this review helpful
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Blueground Inc.
January 2, 2024
Thank you for your feedback. We appreciate it as we continuously strive to enhance our services. Unfortunately, we couldn't locate any records matching the name we see here but we would love to address any concerns you may have. Please get in touch with us at as it would help us understand your experience better.
A Google user
February 14, 2020
Ok, they finally fixed it so that you need to click on an emailed link to log in. That was a huge security problem. As far as the actual app goes, I guess it is ok but I ended up needing to call since the app did not cover the few things I needed.
7 people found this review helpful
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Blueground Inc.
February 14, 2020
Thank you for your review! If you have any suggestions on how we could improve and enhance your user experience, please don't hesitate to share them with us at
Raheem Holmon
January 16, 2023
Missing Money. Do not trust this app or these people. Stay with Airbnb $4066 dollars Missing with no Service provided please Stay Away from this app and Service If you need pictures and screen shots and evidence I'm telling the truth I have that. Update Saying My Background Didn't Pass Okay I pulled it so they must have gotten some Mis Information... This Is All The More Reason To Stay With Airbnb A Business Services that works. I do not recommend this company or App.. !!!!Warning!!@
4 people found this review helpful
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Blueground Inc.
January 18, 2023
Hi Raheem, We would like to apologize for any inconvenience. Unfortunately, according to our records, the credit we were given didn’t not pass the background check and it takes a couple of days for the intermediary vendor to proceed with refunds. If you have any questions, please reach out to us at Best Wishes, The Team

What's new

We have improved the way we display amenities!