Needs more work If you book tickets on the website it tells you immediately which carriage and seats, ie. Quiet Carriage seats 35 and 36. Booking through the app doesn't do that even though you put your preferences in 3 months in advance. Booked 4 seats using the app asking for a table seat & quiet carriage for the end of October, got neither, 2 of us are sat separate from the other 2. Won't book seats using the app again.
Sold me an incorrect ticket Ended up stranded in Newcastle overnight after paying £50 for a return journey that apparently doesn't exist.
Swoon? Am I also supposed to be 'surprised and delighted' by this app? Flip...
Couldn't download tickets Really bad experience - tickets wouldn't download even though app said they were - customer services by phone were unavailable for over 30 mins so had to buy another considerably more expensive ticket at the station as had to get to my destination. Will not use again.
My preferred train ticket app Great app with multiple useful features. Only 2 things away from 5 stars... (1) The ability to book mobile/e-tickets on ALL trains - especially when you're running late and want to jump straight on the train, instead of queueing for ticket machines and putting in a codes (2) The app should be optimised to give you train progress/arrival times more easily, for the train you're already on while (having bought ticket from here, it should know - rather than the tricky search backwards, to find your train).
Still a great App and often provides better value fares than going direct to the carrier - well worth the booking fee. Would like to see the ability to buy tickets (not just view) on the business account.
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