TUI Holidays & Travel App

67.7K reviews
Content rating
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About this app

The TUI app puts a holiday expert in your hands. You can browse our full collection of hotels and flights with tailored trip planning and heaps of destination info. You can keep up to date with your trip with a holiday countdown, resort weather forecasts and a flight tracker, too. Plus, you’ve got access to our full range of TUI experiences – from island-hopping days out to walking tours around ancient cities. And, you’ve got direct contact with us whilst you’re on holiday – the app’s chat feature is available around the clock, 365 days a year.

- Browse our full collection of holidays, flights and TUI experiences
- Filter your holiday search to fine-tune your results and save your favourites to your shortlist
- Make a booking and pay, or set up a direct debit
- Flick through personally-recommended TUI experiences
- Get prepared for your holiday with our travel checklist
- Discover your destination with useful hints and local tips
- Review your booking and make changes before you go
- Manage your payments quickly and easily
- Track your flight’s status
- Download digital boarding passes for most of our flights
- Get in touch with our 24/7 team whilst on holiday using the chat feature

Browse our range of holidays

Our range of destinations ranges from Greece to Grenada and Ibiza to Iceland. Plus, we’ve got a huge collection of hotels to suit all tastes, too. First up, there are TUI BLUE For Two hotels – they’re just for adults and designed to unwind. And then there’s our TUI BLUE Sensatori resorts, which have luxury down to a tee. Plus, you can expect a raft of family-friendly facilities at the hotels in our TUI BLUE For Families collection.

Add your booking

Adding your booking to the app is easy – just make sure you have your booking reference number, the surname of the lead passenger and your departure date to hand.

Holiday countdown

You can count down the days until your trip with the holiday countdown, and stay ahead of the game with our handy weather forecast feature.

Holiday extras

You can upgrade your flight on the TUI app with Premium seating and Select Your Seat. Or, make it extra special and pre-order champagne and chocolates. You can order travel money and book airport parking and hotels, too.

Travel checklist

You can make sure you’re ready for take-off with our Travel Checklist – from adding your passenger information to booking an airport lounge. Plus, a handy packing list will make sure you don’t leave anything behind, too.

Digital boarding passes

Once you’ve checked in, you can download and store your boarding passes on your phone – they’re available for most our flights. You can check out our inflight food and drinks menu before you go, too.

Connect with our 24/7 team

If you need to get in touch with us whilst you’re away, you can contact the TUI Experience Centre using the app’s chat feature. The team are available around the clock, seven days a week. Your transfer info and any relevant flight information can be found here, too.

Book TUI experiences

You can book TUI Experiences from the palm of your hand – all the trips available to you are loaded onto the app. Select your experience from the list of available dates and times. Once you’ve confirmed and paid for your trip your tickets will be displayed on the app, as well as being emailed to you, too.

Transfer information

Once you’ve touched down in your destination you can track your coach and find out where it’s parked. And when it’s time to return back to the UK you’ll receive a message with all the details of your return transfer.

Most of our holidays are available on the app, however there are some instances when you will not be able to add your booking, these are:
- Marella Cruise holidays - Download the Marella Cruise app
- TUI River Cruise holidays
- Crystal Ski Holidays
- TUI Tours
Updated on
Mar 27, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

65K reviews
A Google user
April 20, 2024
Useless, utter rubbish. Impossible to do anything. I was trying to cancel coach transfer as we are getting a taxi instead. Should be easy - just press the option to cancel transfer, but it just says unable to connect, try later or oops something went wrong. Tried ringing instead but after pressing numerous options I was held on hold and then the line went dead. Dreadful customer service, won’t use TUI again.
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Carlette Norwood
December 27, 2022
Horrible app that doesn't function well and the chat feature is worthless. Says online check-in is complete for both of us but boarding pass available for only one. Tried to queue for customer service and got booted. You go round in circles trying to find what you're looking for. Hate it so not sure where they're rated over 4 stars.
18 people found this review helpful
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Tony Theobald
April 21, 2024
Terrible app, not fit for purpose. The latest issue I've had is that after clicking the final payment button, the screen shows that the booking can't be made as the hotel is fully booked. I then go ahead with booking another hotel and then end up with 2 bookings. I then get charged a £49 cancellation fee to cancel the holiday I had been told was fully booked and suggested I look for other date.
3 people found this review helpful
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What's new

Various bug fixes and performance improvements to make your TUI app experience even better.