Cleanster: Cleaning Services

Cleanster, Inc.

About this app

At Cleanster.com, We don't just find you top-rated cleaners; we also ensure the perfect stay. Cleanster offers cleaning services such as airbnb cleaning, home cleaning, deep cleaning, make-ready cleaning, common-area cleaning and office cleaning.
Trusted by 15,000+ clients and the world's top property managers. Short-term rental cleaning has never been this easy.
The only platform that provides Super Host with the ability to:
⁃ Connect with top-rated cleaners
⁃ Customize and create photo checklists
⁃ Set primary and backup cleaners
⁃ Sync booking calendars or property management software to automate cleaning
⁃ Auto-translate their checklist, in-app messages and important note
⁃ Allow remote access to cleaners
⁃ Allows cleaners to upload shareable before and after photos/ videos
The true hassle-free cleaning app with auto-scheduling, checklists, In-app messaging, problem reporting and auto-translation has arrived. The most innovative way to get your property cleaned with peace of mind and connivance with efficient, professional cleaners
Shot us an email at: [e-mail]

Ratings and reviews

About the app: There's no easy way to tip my cleaner. There's no link in their email to go to review the cleaning, just an email asking to do so. The scheduling part is ok. The cleaning list have a button to modify it, but I can never get it to modify. Instead, I message the cleaner every damn time that I don't want the oven cleaned, etc, etc. Other than scheduling a cleaning, it a very useless app! The company: CSRs are v good. Be prepared for your cleaner to be an hour or more late.

Super unreliable and unprofessional. I set up a biweekly cleaning, and the cleaner never showed up for the first cleaning 3 separate times, 3 separate cleaners! I was very flexible on timing and tried to reach out to all 3 cleaners, and all of them no-showed. When I reached out to the Tidy team, they told me that I could cancel my plan for a $40 fee. Are you kidding me? A $40 fee for a service that was never provided. Don't waste your time.

I must not get something about this app. I scheduled service and then cancelled it, but never received a full refund. I had to open a dispute with my credit card company. They also charge you before the service is rendered in contrast to some other cleaning apps. Their app messaging also doesn't work. I have to write e-mails to them every time I want discuss something.