Diana Cantwell
Where do I start? It's too slow, at the bottom just a straight line. No arrow to go back to the page you were just at. Or an arrow to go forward. The other night for a full 15 minute conversation all I heard was static..but they didn't hear it at their end. Later on my daughter heard it at her end, but I couldn't hear it at my end . Then sometimes it will glitch..be all over the place. The volume is not loud. I have it at maximum level and it's not loud.
2 people found this review helpful
Bill A
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I'd like to report an issue with both the app and website. I have a single active line on my account, and after I remove it then try to add it back to the same account later, it's failing. It sends a verification code to my phone to be added, I enter it correctly, but it's showing an error message "Device code verification is pending". I tried it several different times including with my friend's phone, unfortunately customer service couldn't help, so please try to fix it.
133 people found this review helpful
fuzzarifik
The app is just as frustrating as the Simple Mobile service provider, if that's possible. You are required to login every time you open it as if you had just downloaded it. Half the time it won't recognize the password entered, even if it is correct. Then will keep asking for login for everything you try to do in the app. Accessing My Rewards section is nearly impossible and once you get in, it will keep booting you back to Dashboard and login. Shop phones, add data and other options are hidden.
1,175 people found this review helpful