Dianne Brent
service used to be a lot better. supposed to be 10gb data after 2 they slow it down so much you can't run on data. Everytime you call customer service your on hold for over 20 minutes then usually get an operator that does not understand you and it's impossible to get issue fixed. they used to offer a lot of ways to earn free service now points are few and far between.
1 person found this review helpful
Hi, Dianne Brent. We apologize for this experience. We would need to speak with you to better understand the problem you encountered. Chat with us through this link https://www.straighttalk.com/support/contact. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text HELP to 611611. ^Jomarey
Ashley McGinnis
Good app, but the WORST customer service on the planet. The call reps are very nice to start, then when they dont have the answer they will hang up on you. Have been overpaying for the last two months, called to get this fixed only to be hung up on, or lied to about getting refunded for their error. We are looking into other providers because of this. The blamed paypal for taking the extra money and claiming they aren't receiving it. I have screenshots to show the over payment.
1 person found this review helpful
Hi, Ashley McGinnis. We apologize for this experience. We would need to speak with you to better understand the problem you encountered. Please copy this link https://www.straighttalk.com/support/contact and paste it on a new window to chat with us. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text HELP to 611611. ^Jomarey
Gage
I can finally give this app 5 stars! They finally included a display of your hotspot data usage which is what I was longing for! I use the app to renew my phone. I will complain about the fact that I'm no longer receiving my rewards points for service plan purchases. It says I'm missing out and they recommend I sign up for rewards points, but I've been signed up for years now and still have a balance of points available. I wish this would be fixed! I'm getting jipped out of my rewards points!!
1 person found this review helpful
Hello there! We are pleased that you enjoyed our service. If there is anything we can do for you, just let us know. ^Redje