A warning to those in the Winnabow area of NC... Service sucks. Especially when you go out of the towns and on the back roads and places where people actually live. I hardly get any service whatsoever. Its like hell. Especially when you don't have at home Wi-Fi... You're better off with straight talk. Which is far more cheaper and reliable than T-Mobile
I like the service. There's always room to improvement though. For example: the chat service with T-Mobile customer service is painful. Reps on chat change every 2-3 mins and the customer has to explain all oer again..it's a never ending story. Also, bring customer service back to USA. These guys in Phillipines have no clue of what they're doing. Wrong info. provided to customers frequently.
I've used once to pay monthly bill and so far no problems. Recently(03/12/17) received an update and afterwards was unable to log on to pay bill. Uninstalled updates(03/13/17) and reinstalled updates and now seams to work and was able to pay monthly bill. 03/24/17 unable to log on and just get the spinning wheel of death and eventually says unable to log on at this time try again later. Service is kinda sluggish today everything loading slowly also.
Pretty good service, but I'm not a fan of receiving the "add a line" deal the day after they emailed me about it. I had already offered out to someone who needed a phone and it was gone without notice. Also it was still a sublink on google for weeks after, but the customer service was unable to help or remove the sublink when I called.
Crap customer service, my Google maps quit working and they can't figure out why. I have a crack on my screen so they are blaming that crack on it. I was on Verizon beforw and thought their customer service was bad. Oh wait they said I can pay 175 to pay for insurance and hope that works, great idea the phone is only a few months old
When it works, it's great. But nine times out of ten I try to check one of my EIP balances, or pay on one of them, and I get stuck on a loading screen. I've been with Tmobile for almost ten years and since they came out with the app it's always been this way
This version includes a number of bug fixes and performance enhancements.