Loyal Customer since 2002 Always had a great experience with their customer service. T-Mobile goes above and beyond on all my inquiries. This app is another extention of great service. I can view minute usage, change plans if need be, add/subtract additional services, pay my bill and many more. Thanks T-Mobile!
Great Customer Service! We've been with them for years and they've always helped us with any question we had. I particularly like the way they help us find the best plan whenever we add or remove a child. They also have helped with navigating all the protection options since our children range from 8 to 21.
Great use I get this app 5 stars because you know it really does help to be able to look through and make sure everything is right with your account and the push notifications are not annoying so A+ TMobile
Inaccurate info this version!!! Previous release of the app worked very well. This release does not update the notification bar when you press refresh. No longer shows what appps are using data. You are better off logging onto the t-mo website to get accurate up to the minute info about your account. I have been with t-mobile for 15 yrs and love them as a company would never consider another provider. But this version of the app does not work well.
More than just a phone company Best customer service people, they really listen. Call quality and reach is improving and you can tell it is a priority. T Mobile Tuesday is a blatant attempt to kiss my behind - and I love it. They don't have to give me anything but phone service, but they go above and beyond. They create loyalty.
Better than ever In the past, I never liked t-mobile in my life. I always complain about them;they are this and so on. Even though, I never tried their service. Basically, I was judging something I never tried?!! Now, when I compared t-mobile to other phone companies, they are just superior. You can't even compared what they have to the other companies. T-mobile, as customers, we thank you so much for giving us something big. 😃
Get support on your time and on your terms with choices of how you contact us. Want a care agent to call when it’s convenient for you? No problem. We’ve also updated the login experience so you will use your T-Mobile ID and passcode to access your account on the app just like you do on my.T-Mobile.com.
Always direct insight into your usage, balance, invoices and your subscription.
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