Love! Been with T-Mobile for almost 14 years and have referred 5+ friends, over the years. Totally love them! Their customer service is amazing! ALL companies could benefit from their training. Have never thought about switching and never will! Now the one thing they can fix with their latest app, is that it won't keep me logged in even though I check that option EVERY time. Maybe you can look into that? 😉

Great products and services I have never had a problem with my phone. The T-Mobile agent Ado at Hampton Village(STL) set up my new phone and was very nice and helpful. He explained everything. When I got home and forgot the new password I set, a T-Mobile phone rep. walked me through rebooting the phone and made sure I was happy(as much as I could be after locking myself out of the phone 20 minutes after purchasing it). I have not had anytime that T-Mobile hasn't helped or provided the services they promised. Very happy.

T-Mobile is awesome I've been using T-Mobile for about 10 years and have never had any big problems. The couple small issues I've run into they fixed right away for me. Everyone I've worked with have always been very kind, knowledgeable, and proactive in giving me the best service for my money and my usage. I would highly recommend them to anyone in their service range.

Awesome I've been with all the big carriers and so far T-Mobile is hands down the best! Even their app is better than the others apps! The one and only complaint I have is not having service in most rural areas (they offer an in home receiver and booster combo with your service if you can't get signal at your residence). Oh and Tuesday is always a good day when you're with T-Mobile! The one carrier that actually cares about their customers, thank you T-Mobile!

Payment issues This app was working fine 3 months ago. Now, Every time I set a payment to be processed for my bill on a certain day, it never processes. I get confirmation that it does, but the day of, nothing has been processed. then I have to go in manually and do it all over again, then get a text message saying that it didn't go through but it really did. Not only that, somehow my monthly payment dated got changed to 3 days earlier than the original. Customer service say they don't how that happened. Huh!

Very user friendly carrier! With the exception of my data and mobile signal dropping in and out at my house, I've had 0 issues otherwise. I've called T-Mobile several times to inquire about my current plan and alternative options and I've never been treated with more respect and patience than any and all the carriers I've had in the past. If they could just get the coverage area a little more consistent I'd give them full stars across the board. Why didn't I switch to them sooner? Lol

It's Simple As stated by many others, it's a very simple app to use but with ease comes reduce functionality. Everything looks the same and I'm not sure if you can purchase anything from the T-Mobile store through the app. This is my first month after being with Verizon for 15 years, so maybe I'm missing something. It appears you can do the basics on it anyways.

I give you 4 stars because I often have a problem with reception and my bill still hasn't been adjusted since June BUT! Customer care has explained why and are working on It!... Other than that your programs our features, customer service, the in- store reps, THE FOUNDER!!! Are awesome... They all care about their customers. And try to take care of our needs to the best of their abilities. Very professional. THANKS. And I LOVE T-Mobile Tuesday!👍👏👏👏

Love T-Mobile service but Wish they had better android pre paid phones and pre paid iPhone available for reasonable price. The very generic flip phone's are in the stores for the price of $29 but all the other phones like Apple iPhone or Samsung galaxy things like you never find and when you do they want to charge you the price of $599 obviously we are on the pre paid phones for a reason and obviously can't afford those prices. T-Mobile please get some more options for phones for all of us that are you're pre paid phone customer's.

Why are there ads and undeleteable alerts? I have disabled every option in this app because I don't find the app helpful. It's a simple way to access my account, as its name implies, so I keep it for that purpose only. Lately I've noticed ads in my notification tray. I'm fairly sure Google specifically prohibits this behavior but regardless, it's a crap way to treat your customers. I've scoured the app to ensure I have ads disabled, and I still receive them. I continue to get a badge and alert each time I open the app welcoming me to the app.

Notifications & Information Greeeeat. WOW!!! I've been with T-Mobile for a while now & in the beginning I would not have referred T-Mobile to my worst enemy. But what a turnaround! I am so glad we hung in there. NOW, the customer service reps are unbelievably great, the service & support is great & I love the new notifications & Information. T-mobile please keep up the good work. Keep ever evolving. You're #1 in my book.

Pretty cool I had been on my parents t-mobile plan for years as a teenager and it wasn't great. I switched to a prepaid for a couple years. When I decided to sign up for a plan t-mobile was my best option. I'm happy to see they've gotten pretty awesome. Not always happy with pricing in certain areas, and my boyfriend thinks he gets bad service but I'm pretty happy lol. Think I'll stick with em for a while! Love the customer service reps at my local store too

T-Mobile Rocks I really like this app. T-Mobile is a wonderful company. I've only been with them a short time, but from what I've seen they are fantastic. Their customer support and online service is great. I plan on staying with them for a very long time. I love the ability to pay my bill over my phone. Anything that keeps me from wasting gas is a good thing :-).

Just switched from being a lifelong Verizon customer and couldn't be happier. NEVER drop calls. Verizon had started to in the last six months. The speed of the data connection is lightning fast. It's unlmtd with 14GB hotspot. Hard to go over that. (That's 2 lines for $100 total: Unlimited data, talk, text w/14GB hotspot per line.) Best part is if one of us did go over...NO WORRIES-NO OVERAGE CHARGE, they just dial back the speed of your hotspot connex. Customer service is GREAT too! Lovin' T-Mobile!!

Serves its purpose, but not as well as it should As a fairly new T-Mobile customer, I can appreciate T-Mobile's making of a multipurpose app in a small package. I would appreciate it more if it functioned like it should function. The app says it will make a notification bar showing my data usage at all times, and I guess the app just forgot I ticked that box, because it won't show up. It keeps pestering me to turn off TalkBack mode, when I never turned it on in the first place. It's a good app, but it could be a better app.

Better than Verizon and At&t If you live in an area where Tmobile is reliable then they are definitely the best option out there. At&t and Verizon over charge like crazy. Spirit has reception issues all the time and pre-paid plans aren't for everyone. Tmobile has never failed me. The customer service is great and they are always there to help. ❤✨

Nice Probably one of the only apps on Google Play that I feel doesn't have issues. I've rated a lot of apps based on performance, features and the technical detail. This app is a good one. The only con I find is that the menus are confusing at times but that's mainly my fault in being uneducated about the app. After I continue to use it I will start to learn where certain things are.

Fix this Seriously considering changing carrier because I can't use the app, I thought maybe it was my phone, but it has happened on two different phones. The app kicks me out and won't let me check my data usage, and most of the time it doesn't open at all, it also keeps changing my data cycle

Works great. Get all the info you need for your phones. Come on t mobile if paying for unlimited data then stop throttling. Grandfathered plan of a loyal customer. Sucks dealing with ridiculously slow speeds. Power users like myself just use more data. Isn't that what I'm paying for?

Love the app and love this company!!! I absolutely love T-Mobile! I think they have a fair price, they have great service (including costumer service). This app works beautifully. You can see how much data you've used, how much data your family has used, and you can see your bills, just a really great app. I switched to T-Mobile from ATT about 4 years ago and I couldn't be any happier!

Worst service ever My calls drop, i get a message of no service network every day all day long. On average i can use my phone maybe 1 hour out of the day. I have yo turn my data off to make calls bit turn back on to get emails and internet cant do both at same time so i miss calls. Switching to a new provider!

No complaints T mobile has come leaps and bounds from what they used to be. I was a part of the class action lawsuit against them a few years ago, with the intent of never coming back. The new c.e.o. is aggressive... so aggressive, I ended up coming back to t mobile. 50 times better than Verizon. Loved it ever since!

Never Accurate! I absolutely hate this app. It takes forever to load, only to give me inaccurate information. For example, I just checked my data usage on the app and it said I used 1.1GB of data. I knew that couldn't be true because I have a 3GB plan and went over, so I upgraded to a 6GB plan. So I went to the T-Mobile website and it said I've used 4.47GB. This has happened several times before, I would really appreciate it if they had a better app so I can easily and accurately track my account information.

Good service for 10 years. I have been a customer for 10+ years. I have always been happy with the company. The main complaint I have had was when they went to the Jump program but once I got used to it, it was ok. Any time I need to call the officer they have been very helpful. If the first person can not help me they get someone that can.

Great! I had tmobile years ago and the coverage wasn't all that good. I was hesitant to return back to them last year but all my friends have it and said that the service is much better. So in all honesty I am very happy with the service that they have now and the rates are way better than Sprint! I was with Sprint for almost 10 years and was uoset that I wasn't able to get a better plan with 3 lines. So thanks tmobile for the awesome service and lower bill!

Love T-Mobile for their unlimited data and hot spot. The only reason I didn't rate 5 stars is I seem to have connection issues in more rural places where I didn't have the issues when I was with att. Not that big a deal to me as I don't travel much. But the unlimited data and 14g hot spot per phone per month makes it so much better. Recommended to several people to switch.

Tmobile Billing Going through a rough time is not comfortable but Tmobile is working with me to keep the bill low. Then the wonderful customer service people, are absolutely awesome. They understand what I'm going through and have helped make my journey through this, lighter. Thank you to all the T-Mobile team!!!

Slow and buggy Takes forever to load, refilling your account is hit and miss and why can't the "welcome to T-Mobile" notification just go away and stay away? -- Taking another star away because now I have to enter user name and password instead of authenticating through the SIM info.

Love T mobil Switched to T MOBIL several years ago and haven't been disappointed at all about the switch. Always treat professionally by the reps in the store and over the phone. Cat, you were a huge help when I purchased a new phone for my wife and me yesterday!! T MOBIL just keeps getting better.

Thanks Tmo for ShalomworldTV on Binge!! Great Treat for many!! Hope Tmo keeps the momentum of giving back to customers. Great service,Great Data Plans,and enjoying ShalomworldTV on Binge on. Believe it or not still paying less than used to pay ATT and then Verizon with 24% employee discount and no such discount with TMo.

Let's b honest This app continually runs in the background causing lag to the apk, not only that... it drains the battery on my Note4. This is the issue that u have to fix, sure it works... because it does nothing, nothing special about it either cept that it never stops and kills batteries within minutes. That's what u need to fix.

Don't do it T mobile does not stand behind the merchandise they sell. Lg 4 is a lemon. They know it is a, yet instead of letting me upgrade to another phone they are sending it back to lg and sending me new phone. Crazy. No phone so i had to buy a cheap phone until mine gets here. I believe they should have let me upgrade the phone . i was willing to get an expensive phone and then deal with warranty issue. Manager was horrible. Horrible reminding me i should have bought insurance. What!10 monthy for a 300 phone.

I'd give 0 stars if I could Total garbage. The stupid UI update (which disabled the app for WEEKS until they got prepaid accounts working) removed widgets, STILL wraps a bunch of WebViews instead of being native (unbelievable in 2016), and STILL requires me to log in every time. I log in, tap something, and the next screen makes me log in again. Unbelievable.

Edit to my review App is great. Easy to use and helpful. I have issue with the way billing works for the company though. I worked for Tmobile 10 plus years ago and when you paid for a handset during a bill cycle it screwed up the balance shown. STILL works like this. Get with it and start applying handset payments towards that balance and not the 'airtime' bill.

Not tested well... Could be much better as much as my bill is each month. Also, some tabs do not open. It says "too many redirects". I have tried uninstalling, logging in and out, restarting phone but the same app still does not work or show accurate data... Tmobile tech call me if you care.

Can't login I've tried different ways to login. I've tried to put my billing zip code and it said it was wrong(it's not) and calling customer service. The temp password they gave me also didn't work. I went online. The temp password worked but it wouldn't allow me to input the security questions even though I had 3 green checks!

Device (Beta) 9/2016 wish they would tell you what NOT to do that runs battery down. At first phone stayed charged for days, now I'm charging it up daily like my OLD phone. I havent even finished paying for it. phone just started doing what they said. Followed advice DOES NOT HELP. Want a live person

Been a loyal customer for nine year.. Honestly I am loyal, and I won't switch carriers. But honestly, half the time I call my issue does not get resolved. They always tell me they will give me a call back within "48" hours. ONLY ONCE IN NINE YEARS HAS that actually happened. Her name was Teresa. She figured out I had been over billed for quite some time and I got a huge credit back to my account. I am not racist at all! I'm Jewish ok, but the outsource insane. They never can solve an issue nor do they call back like they say.

T-Mobile App The app was working fine for a while. All of a sudden, I had to log in but was denied using my password. Had to uninstall/reinstall the app and create a new password. One day later, I'm back to the same. I can't log in and the app tells me T-Mobile is trying to resolve the issue. POS app. No other words for it

Great app! Most features in the app work beautifully. I have paid my bill and changed plan details, fiddled with add ons as well. The only thing that doesn't seem to work is the diagnostic tool that shows how much data is used by what apps. Never seems to work ,. otherwise happy with everything else