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This app is barely functional. Most of the time the features aren't functioning. For example, I tap on Usage Details, and all it does is bring up a button that says Manage Data. From there, it does nothing. It only rarely works. Another feature in one of the settings menus says it has Locate Family Phones. There isn't a feature anywhere in the next screen.
650 people found this review helpful
App doesn't work most of the time. I try downloading my bill pdf and nothing happens. Everytime I press download, weather it's the summary or detailed file, it won't do anything. The button is there but the function is not existent. No matter how many times I re install this app. Still the same. T-Mobile needs to fix this app. It's been several years like this with different phones I've owned every year and it's the same issues over and over. I'm tired of it. Finally got to me! 😑
311 people found this review helpful
When it works, it works well; however, the main issue here, is that this app often times doesn't work. I have had plenty of instances where the app stays on the logo screen and doesn't open, or the "bill" section won't load, or the "shop" section freezes, leaving only a tiny square at the top-center of the UI. It also takes days for paid bills and equipment to show up, leaving me unable to set-up certain tasks, such as setting up auto-pay, or buying a new device.
595 people found this review helpful