Cannot Scroll Down I tried the app on 2 different make and model Android phones and it has the same issue which is I cannot scroll down. Consequently I can only see the first page of benefits info, claims, lists of dentists in the search function, etc. Better to use your phone's browser to login to the website instead of using app. Tried the iOS app version and it works great.
Needs Improvement As many other users have stated, anytime you navigate away from the app or use the back button, it logs you out and you have to manually enter your username and password. It would be very helpful if the app would remember or save user info. Also, claim details will not load at all; the app hangs up and you can do nothing more than force close the app. Needs some serious improvement.
Barley works It would be a great app if you could use the features. You are unable to scroll down on any of the screens in order to access additional providers, or even use the timer function. Disappointed.
Sucks there are times when it is easier to use a nap then to get on a website with my mobile device. Definitely not this time... This is one of the worst apps I've ever used. I'll just bookmark the page in Chrome.
Cannot scroll Just downloaded this. Wanted to search for a dentist in my area and it brings up the first hundred... unfortunately I can only see the first 8, and 7 of them are at the same practice (so really I'm only seeing two). Also, can you please consider giving ratings on the dentists. That would really help the member choose a dentist that fits their needs and is recommended by other members.
REPEAT LOGINS & More You have to log in to this thing over and over and over again. Mess up taking screenshot, and end up on your home screen? Log in again. Hit the back button one too many times? Log in again. Worse, it sticks on "please wait..." while viewing claims sometimes. Only way out is hit the back button. You guessed it... Log in again! So frustrating!
The release contains code updates and fixes designed to improve the customer experience for our mobile app.