Rocket CX

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About this app

Rocket WiFi Ticket Manager is the perfect solution for businesses managing service tickets for internet-related services. Whether you're handling customer issues, assigning tasks to agents, or monitoring ticket statuses, this app streamlines your workflow, ensuring efficiency and timely responses.

With Rocket WiFi Ticket Manager, you can:

Track Incoming Tickets: Stay on top of customer service requests as they come in. View all new, pending, and completed tickets in one place.

Assign Tickets to Agents: Effortlessly allocate tasks to your service agents based on availability and expertise, ensuring the right person handles each issue.

Mark Tickets as Completed: Once the job is done, agents can mark tickets as complete, providing real-time updates to your team and ensuring that no task is left unattended.

Real-time Notifications: Receive instant alerts when new tickets arrive, when tickets are assigned, and when tasks are completed, keeping your entire team in sync.

Comprehensive Dashboard: Get a clear overview of all ticket statuses and agent activities with a user-friendly dashboard, helping managers keep track of the team's progress.

Rocket WiFi Ticket Manager is designed to make service management simple, fast, and effective. It empowers your team to respond quickly to customer needs and ensures a seamless experience for your agents.

What’s new

★Improved performance.
★Ticket Filtering system
★Resend OTP