
Kevin Nguyen
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Love the facility but the MYJ App is dog water. I try to login with MYJ login credentials used within the browser and the app says "user not found in the system." Called JCC and they sent me a email password reset. I did the reset and the app is still not working. I see from past user reviews that this issue has been around for a while.
2 people found this review helpful
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at support@upaceapp.com to help you login! Thank you.

Penny McCormack
This app doesnāt work. When I tried to get access it said,ā we could not find this user in our system ā even though I was able to access my main account. When I tried to use the guest access, same message, it didnāt even have my location. Iām not sure how this is supposed to work.
2 people found this review helpful
Hi Penny, we are so sorry to hear you're experiencing any issues! Could you please share more details about the issues you are experiencing with our customer support team at support@upaceapp.com? We're here to help and will work to get everything up and running for you as quickly as possible. Thank you!

Liyuza Eisbach
I visited the office looking for help, they sent me a page to make it easy. It opened to the same site I had already been on. I called and asked for their IT professional, that was like just go to MyJ and it'll be ok. They told me later that I couldn't activate the App on a desktop. It still didn't work on my cell. I asked my daughter to help, she couldn't figure it out. Today Nov 27, my other daughter managed to get me registered. I had called on the 25th to cancel my membership, but was interrupted so I didn't cancel. When the pandemic started I gave them one month fee as a donation (the receipt they gave me just acknowledged the gift, but no dollar amount. October went by without knowing they were starting to take money again (my fault). I spent all of November trying to break in. I do not wish to be charged for November fighting this demon app. I am registered now for December, we'll see. I didn't even want to give one star....
14 people found this review helpful
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at support@upaceapp.com to help you login! Thank you.