
LaneDoesGacha
I love the feature itself but the point of the app correct me if I'm wrong what's to have an easier way to stay logged in right? yeah it doesn't do that. You can't use biometrics It literally doesn't work It doesn't let you add it, But it will remind you you can do it every single time you attempt to log in. And it logs you out even when you say "keep me logged in". every single time. which would be fine but the biometrics doesn't work!
3 people found this review helpful
United States Postal Service®
July 8, 2026
We are sorry to hear that you’re having trouble signing in. Please email the USPS Informed Delivery Mobile team at KH6WD0@usps.gov with a brief description of what you’re seeing so we can help investigate.

CC Chambers
I like the usefulness of this app, but every single time I go to login it makes me use two-step verification, and sends codes to my email. it gives me the option to "remember this device" but it doesn't seem to remember the device ever... very frustrating to have to do this every time. it offers me the ability to log in using my thumbprint but it won't let me do that because it doesn't remember my device... otherwise, It is a helpful app.
4 people found this review helpful
United States Postal Service®
July 8, 2026
We are sorry to hear that you’re having trouble signing in. Please email the USPS Informed Delivery Mobile team at KH6WD0@usps.gov with a brief description of what you’re seeing so we can help investigate.

Patrick Riley
Like others have said, I can't even log into the app. It takes you to the USPS web page, does the factor authorization thing then just sits there. I let it go for over an hour ans it did nothing. Just sat there spinning and not loading. It doesn't work, just go on the website and avoid this buggy app.
8 people found this review helpful
United States Postal Service®
July 8, 2026
We are sorry to hear that you’re having trouble signing in. Please email the USPS Informed Delivery Mobile team at KH6WD0@usps.gov with a brief description of what you’re seeing so we can help investigate.