Phil Till
National Express app is useless. Every mobile I try asks you to enter the journey details on the first screen and once I click search moves to another screen where I have to enter the details all over again. This happens every single time, even after clearing the app info and even if i install it again from scratch. I don't have the same issue on a computer or laptop, so not only is the app useless, it's irritating and need not exist. I've removed the app from my phone.
1 person found this review helpful
Paula Robinson (Paula504)
Doesn't help you to find out where your nearest pick-up point is. Pretty useless unless you are a frequent user and know which towns they will/won't go to. Their network is not what it was before covid. Also, the 'send us feedback' link doesn't work as their own settings make the resulting email bounce! So devs apparently not interested in our feedback. And it shows.
8 people found this review helpful
Leah Lenardic
Love the service, but the app leaves quite a lot to be desired. To book, enter trip details on the 1st screen, which takes you to a second screen requiring *again* to enter the same trip details. Bus tracking in app doesn't work. Can't add oversized/heavy luggage as an extra from the app, which puts out the drivers (understandably). Finalky, no longer able to use Google credentials to log into account on the app, as it "does not comply with Google's 'use secure browsers' policy".
1 person found this review helpful