
Deanna Smith
The app does not let me sign in. When I hit the link to reset my password, It will not let me reset it, it keeps saying invalid username or password.
Vervent, Inc
February 18, 2026
Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our Customer Service team so we can review once again.

delores Kincer
No problem with the card at all! Love it! This App Though!!!! since the last update I can't log in! Biometrics keep saying invalid user name and password. If I enter my user name and password it says its invalid.......if I enter my card number, social # , DOB and all that to get in , change my password and all the things.......I can finally get in. But , I SHOULD NOT HAVE TO DO THIS EVERY SINGLE TIME!!!! FIX IT!!! Then I will change my review!
6 people found this review helpful
Vervent, Inc
November 17, 2025
Please uninstall the app and try again. If the issues continues, please contact our Customer Service team so we can gather additional information.

Pattie Ramos-Long
OMG-trying to pay a bill should not be this hard . I downloaded the app,can't pay there , can't pay online because it keeps sending me to a different card . How are we supposed to manage this darn card?Phone call is not helpful,this is ridiculous,I guess my balance can go into collections then maybe I can actually make a payment. In addition,the phone call is not helpful at all
4 people found this review helpful
Vervent, Inc
October 21, 2025
We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at 1-844-358-0074. Thank you.