
Hank Hill
signed up for the app with no problem but when I went to sign in today it wouldn't take my password. then when I tried to change it, it says that there is no account with that info. so thinking maybe I messed up I put THE SAME INFO in to re-register and it says there is already an account with that info. I also can't even use the website to make a payment. I'll probably be cancelling this real soon. this is pathetic.
2 people found this review helpful
Vervent, Inc
March 20, 2026
Sorry for the trouble you are experiencing with our app. For further assistance, please call us at 1-877-480-6988.

Timothy M. Commean
Horrible. Customer service says one thing and then says another. Nothing ever adds up either. It's been a wild goose chase ever since I had my Total Select card. Never again. They closed my account after paying $165 after enduring financial hardship. They tell their customers "we're working for you" which is a bunch of horsecrap and enough to sound professional at the time.
17 people found this review helpful

Rebecca Gene
App keeps freezing when trying to make a payment. I guess it's on purpose to try and gather late payments. I've submitted a payment 4x and freezes and is unsubmitted every time. Biometrics doesn't work. There is no way to contact them through the app like any standard bank. Also if you have Discover, this "bank" does not disclose that they do NOT take Discover until after. I triple read the contract and did a search in the contract and they neglect to mention it until the bill is due.
122 people found this review helpful
Vervent, Inc
January 24, 2023
Sorry to hear you are having issues using the app. Please contact our Customer Service department at 888-262-2850 and will be happy to assist.