SNCF Connect: Trains & trips

SNCF Connect & Tech

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About this app

SNCF CONNECT: THE APP FOR TRAIN TRAVEL IN FRANCE AND EUROPE!
OUI.sncf, the leading distributor on the train and mobility market with over 14 million unique users evolves and becomes SNCF Connect! SNCF Connect is the must-have app for easier, smoother and cleaner mobility everywhere to and from France. A bespoke app to organize, book and manage all your big and small trips in one go.
Thanks to our partnership with Eurostar and other international carriers like TGV Lyria, DB and Thalys, we’re welcoming all English-speaking travelers to travel in France and Europe!
Off to a major French city like Bordeaux or Paris, or a European hub such as London, Brussels or Amsterdam? With SNCF Connect you are assured of access to the best prices and absolute comfort.

SNCF CONNECT GIVES YOU MORE
+ destinations in France (including Nice, Bordeaux, Monaco, Lyon and Marseille) and Spain (Barcelona)
+ route options for your trips in France and Europe
+ personalized experience with bespoke notifications and real-time traffic alerts
+ simplicity with all the information you need to get around once you reach your destination
+ transport options, taking you further: TGV Inoui, TGV Lyria, DB SNCF in Cooperation, Eurostar, Thalys, OUIGO, Flixbus, Blablacar, Blablabus and more…
+ responsible approach with a choice of sustainable transport, information about your CO2 emissions, and a dark app theme that's easier to understand, more comfortable for your eyes and less battery-intensive (a light theme is also available)

1) Plan your trip:
- Search for your journey from point A to point B anywhere in France or Europe
- Compare the different route options to reach your destination and choose the best route according to your preferences
- Plan your itineraries so you can return to them and get alerts about your journeys and plans even without an internet connection
- Find your favorite means of transportation : public transport (métro, bus, RER, Transilien, tramway), trains (TER, Intercités, TGV Inoui, OUIGO, TGV Lyria, Thalys, Eurostar...), buses (Flixbus, Blablacar Bus) et carpooling (Blablacar)
- Save your favorite routes to save time
2) Book your tickets and passes:
- Buy all your train tickets, cards and season tickets, including Interrail passes for unlimited travel around Europe. Choose the "One Pass Country" if you want to visit one country, or the "Pass Global" for cross-border journeys
- The "Mon Identifiant SNCF" customer account will store your preferences, SNCF discount cards and SNCF rewards cards on the app
- Easily change or cancel your train ticket
- Pay securely

3) Travel with peace of mind:
- The app shows your e-ticket and all the details about your trip
- Reload your Navigo pass using NFC technology (compatible devices only)
You can also buy T+ tickets (individually or as a pack), Orlybus tickets and Roissybus tickets with the Navigo Easy pass.
- Check real-time departure and arrival boards, traffic information, a map, and timetables for your journey.
- Receive informational messages and notifications that relay voice announcements while traveling by train (TGV Inoui, OUIGO, Intercités, and TER without onboard screens)
- Receive notifications if there is disruption on your route
- Access all your information in offline mode while on the move

4) Need some help?
The SNCF Connect customer services team is with you wherever you go, thanks to:
- A smart chatbot and comprehensive online help to support you at all times
- Advisers in France available seven days a week via messenger, phone and social media…
…and more than eight out of ten customers are happy with their customer service experience!

Download the SNCF Connect app and get started today!

Ratings and reviews

I almost didn't download this app because the recent reviews were so terrible, but it seems to work fine for me. Bought a ticket, not too hard. Took a US Visa card no problem. Does seem a bit bloated (100mb), and time wasting intro and "let's take a tour of the app" animations -- more traditional and simple would be better for a train app -- but overall it fulfilled its function without undue hassle.

Really bad UX. The app is working as designed, but it's so awkward to use. Searching for a route requires you to enter destination first, and then origin, unlike every other app ever. Station timetable is available only for a couple of hours into the future; that's almost useless, I want to know trains tomorrow and other days. Visual clutter everywhere, it's extremely easy to click a wrong thing and then have to redo the search

Quite good but information regarding my train platform was incorrect. On the screen in the train station it was platform 3 and in the app it was 1. The app was wrong so be extra careful with info given by the app as they might be wrong. I have only use the app once and I have found a major discrepancy that I can't even imagine how it is possible that their two systems were given different data ! I hope the train management is safer ! That's very worrying !

What's new

You’re on your way to the train station and you’re not on time for your train? Now, we can take the lead and offer you to exchange your ticket on time.

This service requires that you always authorise the use of your location by the SNCF Connect app. To do this, go to your account, "Permissions management" section, then "Geolocation".