SNCF Connect: Trains & trips

471K reviews
Content rating
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About this app

SNCF CONNECT, THE APP THAT MAKES TRAVELLING EASY, the market leader in train travel and mobility with over 14 million unique users, now becomes SNCF Connect!
SNCF Connect is the new go to platform for simpler, smoother and cleaner transportation, throughout France. Organise all your bookings and manage all your trips, big or small, in one easy-to-use app.

Easy to use with all your tickets, subscriptions and information in one place, to manage your train journeys from A to Z.
More options to choose from, for everyday travel as well as for special occasions.
Customised thanks to useful, specific information and real-time traffic alerts on your trips.
And more environmentally friendly with a wide range of sustainable transport options, information on your carbon footprint, and a dark mode: easier to understand, better for your eyes and better for your battery life!

1) Plan your trip:
- Search for your route to get from A to B, anywhere in France.
- Compare the different trips available to reach your destination and choose the right one for you.
- Find your favourite transport options: public transport (metro, bus, RER, Transilien, tramway), trains (TER, Intercités, TGV Inoui, OUIGO, TGV Lyria, Thalys, Eurostar, etc.), coaches (Flixbus, Blablacar Bus) and carpooling (Blablacar).
- Save your favourite trips to save time.

2) Book your tickets and subscription plans:
- Buy all your train tickets, cards and subscription plans (including regional subscription plans).
- Use your ""My SNCF ID"" account to save your preferences, discount cards and SNCF loyalty cards on the app.
- Exchange or cancel your train ticket with ease.
- Pay quickly and securely.

3) Travel with peace of mind:
- Find your e-ticket and all the information on your trip.
- Check station departure and arrival times, traffic information and timetables for your trip in real time.
- Receive information messages and notifications of voice announcements during your train travel (TGV Inoui, OUIGO, Intercités and TER trains without displays)
- Get notifications in case of disruptions on your trip.
- Access all your information in offline mode during your journey.

4) Do you need help?
SNCF Connect's customer support is with you wherever you go thanks to:
- A smart chatbot and comprehensive online help to support you at all times
- French-based customer support staff available 7 days a week by email, phone, social networks...
... more than 8 out of 10 customers are happy with the help provided by our staff members!

Soon, we will be adding new features to make your daily life easier:
- Booking alerts to find the right train ticket for you
- Price calendar to choose the best day to travel
- Partnership with Airweb to make it easier for you to travel in fifteen French cities (Troyes, Saint Nazaire, Poitiers, Sophia Antipolis, Évreux, Nevers, Belfort...)
- ... and new, greener transport solutions!

Download the SNCF Connect app now and start travelling!
Updated on
May 15, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info and Financial info
This app may collect these data types
Location, Personal info and 5 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

459K reviews
Andy E
December 7, 2023
Always losing my selections. I'm traveling with my family and I'm constantly having to add the travelers back in, and change age, type in ages, when looking for new routes. Every other travel app I use remembers this by default from my last search. Also when I look for a different route while in the same app session, it won't display prices. When you then select to book or check prices, it reverts back to a previous search criteria that I had moved on from. So frustrating.
8 people found this review helpful
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Joseph Morris
July 14, 2022
I almost didn't download this app because the recent reviews were so terrible, but it seems to work fine for me. Bought a ticket, not too hard. Took a US Visa card no problem. Does seem a bit bloated (100mb), and time wasting intro and "let's take a tour of the app" animations -- more traditional and simple would be better for a train app -- but overall it fulfilled its function without undue hassle.
22 people found this review helpful
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Michael Nolte
September 10, 2023
Purchased a metro ticket: I had to install a series of different apps, needed to create user accounts with all kinds of intransparent services, and was asked to upload my photo for validation... All of this with the result that the ticket has been paid but vanished from my phone. In the end, I purchased my metro tickets at a machine using cash and will continue to do so. That was more efficient and took less time than trying to figure out this app.
22 people found this review helpful
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SNCF Connect & Tech
September 12, 2023
Bonjour. Nous mettons tout en œuvre afin de faciliter vos réservations et répondre aux besoins de nos voyageurs. Je vous rassure, nous prenons notes de vos remarques et les transmettons à nos équipes en charge du développement et de l'évolution de notre application. Bonne journée, l'équipe SNCF Connect.

What's new

- Are you taking the train soon? We take the initiative and offer you a quick itinerary to reach your departure station by public transportation.
- When your train is approaching the arrival station, we help you to reach your final destination.
- Do you have a connection between two stations? We provide you with the itinerary to follow by public transportation.