Won't accept my pictures all of a sudden!! Very frustrating - not sure what changed but the app was made to be "EZ" and now I am unable to use my phone camera as the image is invalid but when I email that image to myself and use the website the SAME image uploads just fine. This needs to be fixed asap!
Won't accept my pic of receipt A window pops up after taking pic of receipt, it says " Invalid Image Type. Supported types are JPG, JPEG, GIF, PNG, BMP." I have Uninstalled the app then reinstalled, still doesn't work. This is the first time I have had any problems. I have sent many pics of my receipts without any problems before. Please fix... you will not get a receipt until you fix it.
Pics of the receipt. Won't accept unless I take a picture, then send it from the gallery. Don't like to jump through hoops to use this. Please fix.
The good: It's easy to submit something I've already paid, and the amount gets sent right to my bank! The bad: I can't take a picture of a receipt I've already paid. I can only take a picture when sending directly to the provider. Since I haven't paid, I don't have the receipt. Or if I have paid, I don't want to pay again. I don't get it. The ugly: There is nothing to stop me from requesting as much as I want any time I want. There is just a category, like prescription. No date. No provider. If I want to find the receipt that I'm supposed to save all I have is a dollar amount, the date submitted, and no picture or other info.
Cant log in keeps saying need Internet connection Don't know what happened used to work great it kept saying I need an internet connection even though I am on home Wi-Fi and data plan with Phone
Won't login App says there is no internet connection but there is. I have uninstalled the app and reinstalled.
• Save Username – available after you log into this version of the app (if this feature is enabled by your employer)
• Background Options – choose between the standard images and solid color options (available on the Settings page; click the icon in the upper left on the home page)