Waymo One

Waymo LLC

About this app

Get there with the Waymo Driver — The World’s Most Experienced Driver™

The Waymo One app is making it safer, more accessible, and more sustainable to get around — without the need for anyone in the driver’s seat.

Today, anyone can take an autonomous ride with Waymo One in San Francisco, Metro Phoenix and Los Angeles.

Built with you in mind:
• Get around safely: The Waymo Driver has driven tens of millions of miles on the road and billions of miles in simulated scenarios. The data to date indicates the Waymo Driver is already reducing traffic injuries and fatalities in the places we currently operate.
• Stay empowered with our interactive in-car screens: The Waymo Driver knows your local roads and shows you what it’s seeing along the way—every car, pedestrian, cyclist, and more. You’ll see its planned route and stay informed every step of the way. Call Rider Support at any time if you need to talk to a helpful human or pull over if you need to end your ride early.
• Enjoy your journey: A Waymo car has all the freedom of having your own vehicle without the stresses of driving or maintaining it. Pick the perfect temperature, play your favorite music, catch up with a friend, or simply take a nap. You’ll look forward to every ride.

How the Waymo Driver works:
• The World’s Most Experienced Driver™: Our vehicles are operated by the Waymo Driver, a technology that’s designed to prioritize safety and take the stress out of people’s everyday drives.
• Multilayered suite of sensors: Our cameras, lidar, and radar work together so the Waymo Driver can see up to three football fields away in all directions, day and night. Safety is our top priority, so the Waymo Driver is trained and tested to carefully navigate in all driving situations and get you to your destination, stress free.

How do I get a ride with Waymo One?
• If you’re in San Francisco and its surrounding areas, Los Angeles, or Metro Phoenix (Downtown Phoenix, Tempe, Mesa, Scottsdale, Chandler, and the Salt River Pima-Maricopa Indian Community Talking Stick Entertainment District), download the Waymo One app and enter your destination to request a ride.
• Just hop in the back seat, buckle up, and press the Start Ride button.
• Sit back and enjoy your trip! Watch the passenger screen to see what the Waymo Driver sees as it takes you to your destination. Our Rider Support team is always available to help when you need it.

From which countries can I download the Waymo One app?
Waymo One is available for download in:
• US
• Canada
• India
• Japan
• Singapore
• Mexico
• Great Britain (UK)
• Australia
• New Zealand

Ratings and reviews

Fun novelty if you don't have to rely on it, but it takes about 2x as long as a human would to navigate traffic. Got stuck and doubled the ride time and couldn't get a hold of support to get unstuck. I finally yelled at the pedestrian who wasn't in the way of traffic but who the car wouldn't go past. Probably fine away from busy streets or rush hour, but don't rely on this to commute, especially if you have any time pressure at all, even if you think you've left lots of time

I had a terrible experience with Waymo today. I couldn’t board twice—once because the car was across the street with no time to reach it safely, and the other time I couldn't find the car at all. Waymo really needs to improve its pickup accuracy. To make things worse, I was charged $5 each time for a failure-to-board fee. Unacceptable!

I used this service 178 times while I waited to procure a vehicle for myself. I only had 2 incidents, one of them being kind of bad but I was unharmed. It's smooth, it's quick and it's accurate. Incredibly comfortable and quite interior. Fair pricing when compared to similar services. I will miss using it daily, and I couldn't recommend it enough.

What’s new

Now serving an additional 10 square miles in LA, covering parts of Westchester and Inglewood.