WE Connect by Windstream

Windstream Communications

About this app

Designed with you in mind, the WE Connect customer portal app puts control in your hands through enhanced management and service configuration options. Use the WE Connect app to access your accounts through a secure, single sign-on interface that responds in real time and allows Windstream Enterprise customers to:
• View and pay bills
• Track orders
• Create, update and track support tickets
• Repoint Toll-Free numbers
• Set notification preferences
• Monitor network status, including the operation of SD-WAN EDGE devices
• Access the Windstream Enterprise online community
• Utilize OfficeSuite UC services including voice, video and instant messaging

Ratings and reviews

If I could give this app ZERO STARS I would! Not only does it not work correctly but their own help desk couldn't even figure out the problem. I called them 2x's a days for 4 days straight and nothing could be done. They just gave up! I was missing an option in this app of the remote softphone and every rep I spoke to just could figure it out. I reinstalled this app several times, rebooted my phone, tried the desktop version and even tried installing it on a brand new phone. Nothing! So sad!

Old app wasn't perfect, but at least it worked. Now this new WeConnect app is a total disaster... it renders the entire phone system unusable. And Windstream has a very poor customer service... We've been trying to get someone to help us with a myriad of problems for months with no luck... Stay away from signing a contract with them!!!

This app makes me want to risk the Coronavirus to go back to work in the office and use my office phone. I have to call out to people multiple times just to be heard, the connection is often staticky, clients are continually saying they can't hear me, the app is constantly kicking me out. I lost an opportunity to engage one of my clients due to these bugs. Definitely would not recommend to anyone who wants to actually be productive and work. Terrible terrible app.

What's new

Our team brings periodic updates to help improve the performance and efficiency of our app. This release contains:
- Billing Updates
- Various updates and bug fixes