WorkWave Mobile

41 reviews
Content rating
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About this app

The WorkWave Mobile application lets your technicians and crews connect seamlessly with the office and easily manage their schedule through an intuitive, easy-to-use interface.

Provide full access to customer account information, work order history, service location photos and sketches, and work order notes. With one tap, technicians can call or email a customer and even get directions to their next appointment.

Technicians can also capture new leads in the field, up-sell service offerings, time in and out of work orders, and record timesheet events, such as breaks.
Updated on
Nov 29, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 4 others
This app may collect these data types
Location, Personal info and 6 others
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

40 reviews
Kody Robinson
October 23, 2021
Needs improvements. Techs never see notes added by dispatch because of its poor location. Needs to be a pop up or at top of list. Cannot take snap shot of credit cards for mobile payments (but you can on desktop version 😳. Tech cannot see if commitment has been confirmed by customer. That's just a few issues. With a few user friendly upgrades could be great but have not seen any upgrades that help end user in some time.
1 person found this review helpful
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WorkWave, LLC
November 12, 2021
Hi Kody - Thank you for your feedback, we will pass this along to our team. We are always trying to contunially improve our platform so if you are having any specific issues, please reach out to us at (800) 762‑0301 so we can work with you to resolve. Thank you.
Kimarie Hoot
January 6, 2021
The app still doesn't work without a consistent network connection. Every time I am on site and I have no cell connection, I am logged out, or I can't see the work order information, or I can't upload photos. This happened to me 3 times today. I have the latest update as of 12/18/2020. When I call the tech support number, they tell me to try logging out and logging back in. Not helpful!
1 person found this review helpful
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WorkWave, LLC
January 8, 2021
Hello, thank you for your feedback, it is very valuable to us so we can continue to improve our products. We are so sorry you are having this experience and have flagged this issue to our team. If the problem persists, please reach out to us at (800) 762‑0301. Thank you.
Dirty Dave13
July 11, 2023
Keep getting forced log out. Doesnt show permanent job notes. Slow.
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What's new

• We've removed the the 30 second time when taking videos from the mobile app
• A new banner to alert users when a work order has been successfully completed
• Users with the ability to only view notes will now be able to click and open the full note on the mobile app

Check out the full release notes on the community page.