
Abel Kasahun
- Flag inappropriate
- Show review history
WorldFirst's service is very good. Their customer service is also good, and the money transfer process is simple and straightforward. Providing local currency accounts is especially helpful, and creating a convenient way to send and receive money in different currencies is a great advantage for international trade and transactions. However, the app and web need to be improved, sometimes it is very difficult and very slow when it needs to be. We expect better things and adjustments in the future.
25 people found this review helpful

Adnan Taufique
- Flag inappropriate
- Show review history
Transactions are slow compared to other platforms. also customer service is horrible, does not share vital information regarding what type of transactions are allowed. There is no in-app indication of different account type either. Test transactions are usually reversed within minutes in other card providers, but the worldfirst card just show it as pending and support doesn't reply to the query.
2 people found this review helpful
WORLD FIRST SERVICES LIMITED
June 10, 2026
We understand this can be frustrating. We are working towards making this better. We would appreciate it if you could send us the details at https://www.worldfirst.com/uk/help/.

Its_ Sheikh
Honestly, USELESS APP and SERVICE EVER. This has been a very frustrating experience. The verification process takes 7–8 days, and then I receive an email saying my documents could not be verified, so the account cannot be activated. When I contact support afterward, I only get a vague response saying, “For some activities, we are unable to activate your account.” I had just opened the account and had not even started using it properly yet.
7 people found this review helpful
WORLD FIRST SERVICES LIMITED
May 20, 2026
Hi Sheikh
I am sorry to hear about your experience.
However, I am afraid that we are not able to onboard every customer. We are not always able to provide a specific reason why, as we need to safeguard our own internal processes and policies.