XCARET!

Grupo Xcaret

About this app

At Grupo Xcaret, we are committed to sustainability. At our parks, we have eliminated the use of printed materials, making our planet happier. Download our app, enjoy your visit to the most, and be part of our contribution to our Earth.

• Get exclusive deals and benefits for purchasing with the Xcaret App.

• Find valuable information about the 360° Xafety protocols we are implementing at the parks.

• Direct access to your digital Tickets and enter easier to the details of Xcaret, Xel-Há, Xplor Xenses, and Xoximilco parks.

• Have general information about Xcaret, Xel-Há, Xavage, Xplor, Xplor Fuego, Xoximilco, Xenses parks and how to get there.

• GPS maps to find all the activities you are interested in.

• Watch what’s New at the parks, including Dream Activities, Shows, etc.

• Find details of every activity with the schedule, restrictions, and important information.

• Add to your favorites the attractions and events you want to visit.

• Locate restaurants and check out their specialties and opening hours.

• Call to book one of the Dream Activities after looking at its details.

• Find in the map all the services at Xcaret such as antibacterial gel stations, hand washers, water dispensers, dressing rooms, lockers, routes, shops, snorkel gear rental, etc.

• Search the included services at Xel-Há such as modules, dressing rooms, lockers, shops, water dispensers, towel deposits, snorkel gear, etc.

• Search feature. Find attractions, routes, modules, etc.

• Choose your app language (English/Spanish).

• For a personalized experience, create an account or login using your social networks.

Note: some of the app features require your full name, country, date of birth, and email address, plus location data. For an easier login, the app will also need your email at your Account Manager.

This app offers the option to receive push notifications related to your visit to the parks. To turn off these notifications, manage them in your device’s settings.

Ratings and reviews

Love how interactive the app is, you can buy your tickets here, learn more about each park,it has interactive maps of parks and you can also see your photos (xelsies) all in one place. It also lets you choose the language for the content a plus. The only downside is when you try opening your photos is usually makes the app crash and you need to start from the beginning.

What is the point of this app? It's purely a marketing tool. No help at all if you're there or you've already decided to go and want more info. I assume that you are only encouraged to download it so they can promote their other parks. There's no map if you search, only one restaurant comes up if you search restaurant! The search tool says, "boo you didn't search right" before you've searched!

Unable load my tickets that I had purchased. The app should be easy to use. How will I get my pictures if I am unable to use the app?

What's new

• Bug fixes in photography module.