Yanıtly

MOBİCRAFT DİJİTAL TEKNOLOJİLER LİMİTED ŞİRKETİ

About this app

Yanıtly is an AI-powered application that enables customer support operators to manage all live support processes from their mobile devices.

🎯 WHO IS IT FOR?
Yanıtly is designed for live support operators. Your customer support team can respond to customers from anywhere using this app.

💬 CONVERSATION MANAGEMENT
• Track all customer conversations from a single screen
• Instantly find any conversation with filtering and search
• Never miss a message with real-time updates

🤖 AI COPILOT
• Get AI-powered response suggestions
• View conversation summaries instantly
• Understand the situation quickly with customer sentiment analysis
• Rewrite messages or translate them into different languages

⚡ LIVE CHAT
• Chat with customers in real time
• Enhance communication with typing indicators
• Share files and photos
• Reply in seconds with canned responses

🔄 HANDOVER QUEUE
• See AI-to-human handover requests instantly
• Accept requests so customers connect to an operator without waiting

🎫 TICKET SYSTEM
• Create and track support tickets
• Update ticket statuses
• Manage all processes from your mobile device

🔔 NOTIFICATIONS
• Instant push notifications for new messages
• Handover requests and SLA alerts
• Customize your notification preferences

👤 CUSTOMER PROFILE
• View and edit customer information
• Add conversation notes with color coding
• Organize conversations with tags

⏰ REMINDERS
• Set reminders for follow-up conversations
• Snooze or mark as completed

🌐 OMNICHANNEL SUPPORT
Manage all customer messages from WhatsApp, Instagram, Facebook, and web channels in one single app.

🔒 SECURITY
• End-to-end encrypted communication
• Two-factor authentication (2FA) support
• Secure token management

Manage your customer support from anywhere, anytime with Yanıtly