
Novalee S
Fix your damn app and let people see their information. It is so slow. NOTHING. WILL. LOAD. This isn't a Wi-Fi issue this is your guys's app. The only thing that loads in this app is company info nothing to do with your client. I can't download my insurance card, see claims or find providers because your guys's app has been broken for weeks now. I'm not the only one dealing with this. How many bad reviews need to be put for you guys to do something???
2 people found this review helpful

Chris Burke
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Used to work pretty well. The map view when searching for providers doesn't work right anymore. And when you search for a provider or facility etc if it finds it in the ZIP code you enter it will say it's 10 miles away. It makes no sense. Also, every time I try and pull up my card through the app it instantly crashes. I've tried installing reinstalling and it didn't resolve the issue. The website works to pull up the card so the app should as well.
3 people found this review helpful

Rev Diane Olson
Installed initially to get our ID cards. It allows me to sign in and brings up my portal. However, when I click the icon for ID cards/numbers, the app either closes, takes me back to Play store to open the app, or a message comes up that the app has stopped. I've tried reopening and even uninstalled and reinstalled a few times and the same thing happens. So very frustrating. I urgently need my minor Dtr's number,but cannot access it!
4 people found this review helpful