Downloading the app and starting a session was fine. I think the design is smart and helps prevent damage to the charger. However, it's been 4 hours since I last disconnected and ended the session and the app thinks I'm still connected even tho it stopped charging me for time. The app won't allow me to "stop" the session by pressing the stop button on the app which is now effecting my ability to connect to a new station.
6 people found this review helpful
Didn't work a majority of the time. This is obviously a web app. The user experience really sucks. I tried using the app 12 times. Only two times succeeded. Two started then stopped. The rest absolutely failed to initiate the charge. You have to call their support to get them to initiate the charge remotely. When you scan a qr code on a charger, it doesn't open the charger page to start. It opens a location with multiple station IDs and connector IDs. QR code is useless.
10 people found this review helpful
Easily the most error prone, cumbersome, and counter-intuitive EV charging network I've used in over three years of EV ownership. Stations are frequently down, app has difficulty connecting, and just getting a charging session started - in the best case scenario when it's working how it's designed - is a convoluted series of steps that must be done in exactly the right order. Shell has no future in EV charging, and property managers should look into chargepoint, blink, or anything else.
15 people found this review helpful