Zendesk Support

7.25K reviews
Content rating
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About this app

Support for Android is built for agents, team leads, and managers on-the-move. A fast and secure productivity tool that gives you visibility of your account in real-time.

Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for Android empowers you to access Zendesk whether you’re at your office or on the go!

Some of the key features you’ll find in the app:

Focus on today
Get a snapshot of your ticket Views to review volume, demand, and figure out what needs to be prioritized for your account.

Search to find context on your customer
Have better insights while on the move by viewing a customer’s profile to see tags, organizations, notes, requests, and more.

Continue a conversation or create new tickets
Add the right people to the conversation with @mentions, create new tickets and update assignees and CCs, plus add followers, tags, and any other field while on the move.

Get real-time notifications for critical updates
Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Configure which notifications you receive by group and when you want them, by day and time.

Run your business from the field
If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, get context with tags, notes, and important customer details in profiles.

Track your team’s performance
If you’re a manager, you can track current workload and how your team is doing from the palm of your hand!

We love feedback so if we can do something better, please tell us! Our mobile team read every support ticket. Send us feedback directly through the app in the settings tab.

Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.

Learn more about Support and create a free account here: https://www.zendesk.com/support
Updated on
Sep 26, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App info and performance
This app may collect these data types
Photos and videos
Data is encrypted in transit
You can request that data be deleted
7.25K reviews
Kolby Herrin
September 8, 2022
Updated: The app no longer shows the CC field. Notifications are delayed (Usually received about 10 minutes after the ticket was created). It seems that notifications aren't sent at night. I'll wake up and unlock my phone, and then receive notifications that could be hours old. Switching apps while editing a ticket loses all progress made on the ticket unless the ticket is submitted before switching apps.
9 people found this review helpful
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Zendesk Inc
January 4, 2022
Hi, we're sorry you're experiencing problems. Can you visit zendesk.com and chat with one of our agents or use the in app feedback feature of the app to share some more information about what you're experiencing and we'll investigate further for you. Thanks.
Shannon Prouty
July 16, 2020
I find this app very useful almost every day to keep on top of tickets. My lack of a star though is because there are still features missing that I would like to have, which can only be done on desktop: 1. Viewing/modifying requester profiles. 2. Inline images. 3. Text formatting. Other than that, I never run into any bugs and the app is well designed and easy to use for sending quick responses, assigning tickets, etc. Very pleased! :)
8 people found this review helpful
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Joe M
February 25, 2022
Just remember to finish your ticket responses before switching to another app, the ticket response isn't saved when you switch. (Which is odd because the web interface saves responses just fine.) This renders the Android app more appropriate for looking at tickets than responding to them. -2 stars for wasting my time. Otherwise the app is stable, attractive and functional. I have no other complaints. +1 star for each aspect.
27 people found this review helpful
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Zendesk Inc
February 28, 2022
Thank you for your feedback. We've noted your request. We’re in the process of gathering testers for a beta/EAP version of the mobile app, if you’d like to sign up, you can visit here for more details. Thanks! https://support.zendesk.com/hc/en-us/community/topics/4409462347418-Zendesk-Support-EAP-New-Support-Mobile-App-Ticket-Details

What's new

‧ This update features a new mobile experience that makes it easy for you to engage with your customers and provide the best support possible. Read here on how to get started: https://support.zendesk.com/hc/en-us/articles/4780536378394-Coming-soon-Messaging-in-the-Zendesk-Support-mobile-app