For Zendesk, this is still sad Lack of features, ticket counters are never correct. Navigation is not intuitive at all. User Interface is ugly and always has been. Constantly getting 'unknown error' messages throughout the app. Just a sad display of commitment to the mobile user.
Bad UI, Notifications don't work Could have been made better really bad user interface, unintuitive to navigate, tickets should show who responded last at least. Also, notifications never work. I depend on my email to see if new tickets came through.
Fails to login.....kind of?.?.? App gets to dashboard briefly after login then pops up login failed but still get notifications for changes to tickets assigned to me???. Update: if I click a button on the dashboard quickly after login then login failed does not happen? Will increase rating if no further issues experienced in near future.
Support +Zendesk+voice dictation Priceless! Very Must have experience for anyone than bring support to users. Some problems when there are many tickets(more than 100)
It's ok Does what it says on the tin. Some more features and Zopim integration would sure be nice, or at least a redesign to make it a little easier to use. The Freshdesk app is awesome. Zendesk could learn a few lessons about mobile from them.
Great App! I have never seen an app so like its web-based site. The real time updates are wonderful and makes helping customers a breeze.
In version 3.0.3, we’ve been busy adding functionality to make you even more productive on your mobile app.
Bug fixes and security enhancements
Read business cards accurately in 17 languages & used by 100 million users