Recent update is really slow on my first generation moto x. Also keeps knocking me off and have to login multiple times when app crashes. Old version was so much better. 1/4/2017 recent zendesk update on my android 5.0 disable notifications pop-up to show on my phone. Seriously guys!!!!
Bad update It was perfect before this update. First, I don't find the way to select a lot of tickets and reply them at the same time. Also I want to see a preview of the messages, like a few words before I open or enter to the ticket. Also I want to see the name of the person before I open the ticket, not only the first letter of the name. Btw I don't get the notifications when a ticket is assigned to me. You updated the app but you still don't solve this Fix all those things please! I installed again the old version.
Well the old one was fine. But the new one is a bit confusing - I'm not sure what the point of moving everything was. And what of all, when I try to open a link to a ticket, the "open on zendesk" feature fails every time. Bit pants really.
Not as Good as it used to be Please bring back the ability to access custom views. It is hard to find my tickets without them
Huge improvement but... Continues to get better. Batch selection of tickets for deletion. The ability to merge tickets and the ability to specify which queues(if we have access to multiple) we want to receive notifications for would be nice.
CAN WE HAVE A SIGN IN WITH GOOGLE ACCOUNT OPTION? why do I have to enter password when am already logged into my Gmail account? ??the website already has this then why not this app???
With this release you can now:
Delete and mark tickets as spam from the ticket list
See a user’s tickets from their profile and additional contact information, such as Twitter or Facebook
We also fixed some bugs for light agents applying macros and improved the support of required fields
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