For Zendesk, this is still sad Lack of features, ticket counters are never correct. Navigation is not intuitive at all. User Interface is ugly and always has been. Constantly getting 'unknown error' messages throughout the app. Just a sad display of commitment to the mobile user.
Fails to login.....kind of?.?.? App gets to dashboard briefly after login then pops up login failed but still get notifications for changes to tickets assigned to me???. Update: if I click a button on the dashboard quickly after login then login failed does not happen? Will increase rating if no further issues experienced in near future.
Works Great The app allows me to keep track of tickets and respond while mobile.
Missing ticket merging Works well despite being a little clunky. Really missing the option to merge tickets.
Hard to be productive only on mobile app A lot of functions are missing in the app or hard to get to.
Its great but please allow macros to be used too. tnx!
In version 3.0.3, we’ve been busy adding functionality to make you even more productive on your mobile app.
Bug fixes and security enhancements