It's great actually. I like it. But when I use the app (asus zenfone 3), I've got "Unfortunately, Support has stopped." messages every time I want to view old tickets and back to homepage. please fix this. thankyou :)
The fact that the app just shows up as "Support" in my app drawer now is stupid. Make it Zendesk again, stop trying to do clever branding BS on mobile
The old app was much better!! User experience is real bad. When looking at tickets from all groups, it lumps them together instead of showing by group and there is no way to organize it properly. Conversations are shown oldest to newest, top to bottom which is frustrating. You have to uncollapse Conversations and scroll all the way back to the bottom to view the last comment. Opening up tickets outside the app doesn't actually bring you to the ticket, just opens the app to your home screen. Just poorly designed. Bring the old one back
Like the notifications but I can't get canned responses to work. They work perfectly on the desktop site but when I try to use any of the ones I have it does nothing . Not sure if it's a bug . It's as if the canned response is blank
Needs to auto update views more often, and make it more obvious why buttons are grayed out waiting as they wait for some field to be set.
The new app is bad. Bring back the old app!
Bug fixes and security enhancements