Zendesk Support

7.57K reviews
Content rating
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About this app

Support for Android is built for agents, team leads, and managers on-the-move. A fast and secure productivity tool that gives you visibility of your account in real-time.

Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for Android empowers you to access Zendesk whether you’re at your office or on the go!

Some of the key features you’ll find in the app:

Focus on today
Get a snapshot of your ticket Views to review volume, demand, and figure out what needs to be prioritized for your account.

Search to find context on your customer
Have better insights while on the move by viewing a customer’s profile to see tags, organizations, notes, requests, and more.

Continue a conversation or create new tickets
Add the right people to the conversation with @mentions, create new tickets and update assignees and CCs, plus add followers, tags, and any other field while on the move.

Get real-time notifications for critical updates
Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Configure which notifications you receive by group and when you want them, by day and time.

Run your business from the field
If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, get context with tags, notes, and important customer details in profiles.

Track your team’s performance
If you’re a manager, you can track current workload and how your team is doing from the palm of your hand!

We love feedback so if we can do something better, please tell us! Our mobile team read every support ticket. Send us feedback directly through the app in the settings tab.

Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.

Learn more about Support and create a free account here: https://www.zendesk.com/support
Updated on
Apr 4, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, App info and performance, and Device or other IDs
This app may collect these data types
Personal info, Messages and 5 others
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

7.3K reviews
Gloria Jean
February 28, 2024
I love so much about Zendesk. DESKTOP: I have a tall monitor and have a 2 inch window to reply to a ticket - I do not want to have to extend it. It should by DEFAULT be the right size. Besides that extending STILL gives pittance space. The padding between elements is TOO MUCH! Smoosh the elements padding down if you have to! Now on to the app. It is hard to do some simple things but since I mostly use the APP for notifications no biggie. But there lies the problem. They do NOT clear.
5 people found this review helpful
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Kolby Herrin
February 20, 2023
The new agent experience is an improvement, but some glaring issues still exist. When you open multiple tickets through notifications, you can't get back to the ticket list, you instead keep going back through tickets that you've opened. I'm unable to select "Task" as a ticket type. "Question" is listed twice and one of the instances will disappear if you select one of the "Questions" for the type. I'm unable to select and copy parts of a ticket. Instead, I'm required to copy the entire ticket.
69 people found this review helpful
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Zendesk Inc
February 7, 2023
Many thanks for your feedback! We really appreciate it. If there's anything we can do to make the experience better, please let us know via the in app feedback feature in settings.
Joe M
February 25, 2022
Just remember to finish your ticket responses before switching to another app, the ticket response isn't saved when you switch. (Which is odd because the web interface saves responses just fine.) This renders the Android app more appropriate for looking at tickets than responding to them. -2 stars for wasting my time. Otherwise the app is stable, attractive and functional. I have no other complaints. +1 star for each aspect.
49 people found this review helpful
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Zendesk Inc
February 28, 2022
Thank you for your feedback. We've noted your request. We’re in the process of gathering testers for a beta/EAP version of the mobile app, if you’d like to sign up, you can visit here for more details. Thanks! https://support.zendesk.com/hc/en-us/community/topics/4409462347418-Zendesk-Support-EAP-New-Support-Mobile-App-Ticket-Details

What's new

‧ In this release we made minor improvements and fixed bugs.