Zendesk Support

Zendesk Mobile

About this app

Support for Android is built for agents, team leads, and managers on-the-move. A fast and secure productivity tool that gives you visibility of your account in real-time.

Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for Android empowers you to access Zendesk whether you’re at your office or on the go!

Some of the key features you’ll find in the app:

Focus on today
Get a snapshot of your ticket Views to review volume, demand, and figure out what needs to be prioritized for your account.

Search to find context on your customer
Have better insights while on the move by viewing a customer’s profile to see tags, organizations, notes, requests, and more.

Continue a conversation or create new tickets
Add the right people to the conversation with @mentions, create new tickets and update assignees and CCs, plus add followers, tags, and any other field while on the move.

Get real-time notifications for critical updates
Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Configure which notifications you receive by group and when you want them, by day and time.

Run your business from the field
If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, get context with tags, notes, and important customer details in profiles.

Track your team’s performance
If you’re a manager, you can track current workload and how your team is doing from the palm of your hand!

We love feedback so if we can do something better, please tell us! Our mobile team read every support ticket. Send us feedback directly through the app in the settings tab.

Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.

Learn more about Support and create a free account here: https://www.zendesk.com/support

Ratings and reviews

it's okay for the most part but there's a couple features that are missing such as changing a customer's email address like a requester if it's not already in the system it won't take it. also, it doesn't allow for talk to text when sending a reply.

Terrible app experience, more or less unusable. Nearly impossible to navigate to the lost of tickets due to a bug that has been present for about 3 years. the back button doesn't take you to the list of tickets. have to kill the app and restart. Also awkward for general ticket submission. UPDATE: to confirm this has been shared with zendesk support twice and they said that they have no plans to fix. they clearly don't use their own app.

recently the keyboard typing has gone crazy, random capitalisation, moving the cursor, almost like it's resetting the keyboard. I end up not typing in the app 9/10 times now because it annoys me too much. needs fixing if possible

What’s new

‧ Please share your feedback via the in-app feedback feature.
‧ We're excited to add side conversations support to the Android app.
‧ In the upcoming updates, we'll add the ability to reply and create side conversations in the app.
‧ You can now view side conversations associated with a ticket. A dedicated button will appear in the top bar when you open a ticket.