Zoho Assist - Remote Desktop

Zoho Corporation

In-app purchases

About this app

Zoho Assist - remote desktop software helps you remotely control a computer right from your Android device through the remote desktop app. Not only that, you can provide remote support for unattended computers as well. Help customers no matter where you are. Deliver seamless remote support to your customers when they need it the most.

Easily invite customers to a remote support session

Send an invite to the remote session from the Zoho Assist - Technician app or share the invitation URL with customers. You will be instantly connected to your customer’s computer as soon as they accept the invite or click the URL.

Access unattended remote computers

With the Zoho Assist - Technician app, you can control your customer’s unattended remote computer no matter where you are. That means, you can troubleshoot on remote computers without even needing the customer to be in front of it.

Multiple monitor navigation

Navigate between any number of monitors connected to the remote desktop. Active monitor detection is done automatically.

Take instant screenshots

Zoho Assist remote access software Capture screenshots instantly with a single tap. Use the images to go through issues and troubleshoot later.

File transfer

Transfer files to and from your android device during a remote access session. Send and receive files even to a remote unattended computer.

Always secure

Zoho Assist uses advanced 128 bit and 256 bit AES encryption. All remote support sessions are secure and reliable.

Picture-in-picture

This mode enables you to view the on-going remote access session's screen outside the app, while you browse across other apps in your mobile.

How it works

Step 1: Open the Zoho Assist - Technician app. Enter the customer's email address to invite them to the remote support session. Alternatively, you can copy and send them the URL directly.

Step 2: The customer will be connected to the session once they click the invitation URL. Now you'll be able to see what the customers see. And also remotely control the customer's computer.

Step 3: Chat with the customer provide guidance. You can also choose to invite another technician to troubleshoot the issue together.

Please write to [e-mail] and tell us about your experience. Also, if you want to provide remote support for a customer's android device, ask your customer to download our Customer app here:
https://play.google.com/store/apps/details?id=com.zoho.assist.agent

Ratings and reviews

can't move the mouse to the left in mouse mode. have to zoom in or out to see the left side of the screen. also tapping space usually inputs 2 spaces. been this way for months! no fixes for such a fundamental tool! what is the point of paying for a service that's so broken???

it's shameful how horrible this app is. the only thing worse is the mobile site support. unusable. half the time it won't even display the remote PC. considering switching services at this point.

For months, it's not possible to type properly while remote accessing. Tapping space always inputs 2 spaces. makes it impossible to type on the remote computer. | Still no dark mode

What’s new

With this update, you can now invite additional technicians to an active session, grant or revoke their device control, and remove them at any time, all without interrupting your workflow.