Zoho Assist - Remote Desktop

Zoho Corporation

In-app purchases

About this app

Zoho Assist - remote desktop software helps you remotely control a computer right from your Android device through the remote desktop app. Not only that, you can provide remote support for unattended computers as well. Help customers no matter where you are. Deliver seamless remote support to your customers when they need it the most.

Easily invite customers to a remote support session

Send an invite to the remote session from the Zoho Assist - Technician app or share the invitation URL with customers. You will be instantly connected to your customer’s computer as soon as they accept the invite or click the URL.

Access unattended remote computers

With the Zoho Assist - Technician app, you can control your customer’s unattended remote computer no matter where you are. That means, you can troubleshoot on remote computers without even needing the customer to be in front of it.

Multiple monitor navigation

Navigate between any number of monitors connected to the remote desktop. Active monitor detection is done automatically.

Take instant screenshots

Zoho Assist remote access software Capture screenshots instantly with a single tap. Use the images to go through issues and troubleshoot later.

File transfer

Transfer files to and from your android device during a remote access session. Send and receive files even to a remote unattended computer.

Always secure

Zoho Assist uses advanced 128 bit and 256 bit AES encryption. All remote support sessions are secure and reliable.

Picture-in-picture

This mode enables you to view the on-going remote access session's screen outside the app, while you browse across other apps in your mobile.

How it works

Step 1: Open the Zoho Assist - Technician app. Enter the customer's email address to invite them to the remote support session. Alternatively, you can copy and send them the URL directly.

Step 2: The customer will be connected to the session once they click the invitation URL. Now you'll be able to see what the customers see. And also remotely control the customer's computer.

Step 3: Chat with the customer provide guidance. You can also choose to invite another technician to troubleshoot the issue together.

Please write to [e-mail] and tell us about your experience. Also, if you want to provide remote support for a customer's android device, ask your customer to download our Customer app here:
https://play.google.com/store/apps/details?id=com.zoho.assist.agent

Ratings and reviews

It is my daily go to remote app, before update it was perfect. 1. After the update, zoom and mouse control are not working as they were in the old version. This app is for phones, so zoom should work properly. 2. When clicking on a link type on the web app on a remote system, an automatic double click is triggered. 3. keyboard icon removed from bottom bar which is required for faster access. 4. many more....

finally figured out what the scrolling issue is: while zoomed in on the screen, sliding your finger both moves the mouse and scrolls the view across the screen at the same time, rather than only moving the mouse until it reaches the edge of the screen | For months, it's not possible to type properly while remote accessing. Tapping space always inputs 2 spaces. makes it impossible to type on the remote computer. | Still no dark mode

Latest app update has ruined it's functionality. Won't show most of my unattended installs. Assist still works with browser on PC, but no longer usable on phone. Have been using it for many years and unfortunately I had to uninstall on phone. Please fix or go back to previous app version.

What’s new

Bug fixes