
Amber Billings
I really don't like the high pre authorization fee. I also don't like that the process for getting the fee back includes the whole total being canceled and added back to my balance (a week and a half AFTER the ride), and then 2 days later the finalized fee gets taken out. If I would've spent that money, then I would've been at fault, vs the company not making any sense on how their system works. I think I'll mostly stick with Uber for a while, until ztrip can figure stuff out.

Brittany Kociuba
It takes multiple tries to actually get someone to pick you up. Once, I had been assigned to a driver and I watched him drive around for 15 minutes clearly taking multiple other customers to their locations before the app cancelled my request. When I tried again, the second driver at least called to warn me he had other customers and to try cancelling and trying again. Twice it's claimed my ride is completed before pick-up. Also, the price it shows is wrong, the actual amount is more expensive.
84 people found this review helpful

CHRISTIAN
It has potential... but it's not there yet. I love that I can pay cash, but that's the only reason I even use this app. It takes way too long to get a ride, IF you even can get one. Most of the time I wait for 30min to never when waiting for a pickup. After waiting a while, it just cancels the request on you and you have to start over again (and again). Also, although the prices aren't too bad (though higher still than Lyft & Uber), you don't know what you're going to pay for sure until the end.
34 people found this review helpful