DB Call a Bike

Deutsche Bahn Connect GmbH

About this app

With DB Call a Bike, you can get around spontaneously and flexibly, 24 hours a day. You can rent a bicycle at any time and anywhere in Germany at affordable rates.
Our bikes are often located near train stations, for example in Berlin, Frankfurt am Main, Cologne, and Munich. With just one app, you can use Call a Bike, as well as StadtRAD Hamburg and Lüneburg, and RegioRadStuttgart. Rent up to four bikes at once with a single account.
Find your bike on the interactive map, rent it via QR code, and pause your ride or end it at a Call a Bike station.
The app lets you see all available bikes and stations at any time, and always keeps your bookings and costs clearly visible.
Get started: register, hop on, and start riding!

Ratings and reviews

The bikes are great, but customer service is absolutely terrible. The app failed to charge me appropriately and I received no notifications in English despite having English as my preferred language on my account. In addition, they provide no way to actually pay the outstanding invoice. It's good to see at least one service in Germany bucks the stereotype of efficiency.

The service is good, but when I needed it the most and had to book a bike time-critically the app decided to log me out and I had to redo the whole login process, including verifying my bank connection (which did not work). Weren't it for my friend I would have missed the train I tried to catch after the bike ride. Just why? Edit: Decided to set the rating to 4/5 because the app generally is good. I still wish that it would just give a period where you have to relogin instead of hard logging out

Defective bicycles. You will be blamed in any case. Customer service does not respond to customer inquiries. Terrible service. In my case, the bicycle was defective. The trip was only 15 minutes long. But since the lock was faulty, it was impossible to complete the trip. The service charged the maximum rental fee. Customer support responded two weeks later that my complaint was unfounded and refused to issue a refund. Use at your own risk, as there are almost no alternatives in Berlin.

What’s new

We have improved the following for you:

How was the ride? Send us feedback when you return your bike.
We’ve modernized and refreshed the interface.
The price of your trip is shown directly after you returned a bike.
Is your contract suspended? We’ll give you clearer guidance on what you can do to hop back on your bike quickly!