DB Call a Bike

Deutsche Bahn Connect GmbH

About this app

With DB Call a Bike, you can get around spontaneously and flexibly, 24 hours a day. You can rent a bicycle at any time and anywhere in Germany at affordable rates.
Our bikes are often located near train stations, for example in Berlin, Frankfurt am Main, Cologne, and Munich. With just one app, you can use Call a Bike, as well as StadtRAD Hamburg and Lüneburg, and RegioRadStuttgart. Rent up to four bikes at once with a single account.
Find your bike on the interactive map, rent it via QR code, and pause your ride or end it at a Call a Bike station.
The app lets you see all available bikes and stations at any time, and always keeps your bookings and costs clearly visible.
Get started: register, hop on, and start riding!

Ratings and reviews

The bikes are great, but customer service is absolutely terrible. The app failed to charge me appropriately and I received no notifications in English despite having English as my preferred language on my account. In addition, they provide no way to actually pay the outstanding invoice. It's good to see at least one service in Germany bucks the stereotype of efficiency.

Defective bicycles. You will be blamed in any case. Customer service does not respond to customer inquiries. Terrible service. In my case, the bicycle was defective. The trip was only 15 minutes long. But since the lock was faulty, it was impossible to complete the trip. The service charged the maximum rental fee. Customer support responded two weeks later that my complaint was unfounded and refused to issue a refund. Use at your own risk, as there are almost no alternatives in Berlin.

I've been had a one year subscription for the service which I now cancelled. The bikes are fantastic. The app is acceptable, it's a bit outdated in comparison to the competition. The service hotline is helpful for easy request. The unacceptable problem is their lousy server infrastructure. It happens far too often that one cannot rent _any_ bike for no obvious reason. It gets worse. About once in a month I had that my return did not work. This mean lots of calls to their hotline. Can't recommend

What’s new

We have improved the following for you:

- How was the ride? Send us feedback when you return your bike.
- We’ve modernized and refreshed the interface.
- Better overview of ongoing bookings: we’ve revamped the layout so you always know exactly what’s going on.
- Is your contract suspended? We’ll give you clearer guidance on what you can do to hop back on your bike quickly!