Aside from some error preventing my account from being activated right off, app worked as intended. Had to call in but the person on the other end spoke great English to get this tourist off and running. To the contrary of many reviews, my ride was geo-fenced correctly and registered my parking spot accurately.
The whole renting process is a nightmare. You need to constantly call to customer center. Bikes do not open, wrong codes, bikes do not exist where the map points are, renting continues even that you ended it etc. I have payed tens of euros for nothing. Absolutely horrible experience. If you wish to rent you have been warned..
Wegen der fehlenden Fahrräder habe ich versucht das Problem per App zu melden. Aber nichts passierte nachdem ich "Senden" drückte. Bitte fixen Sie das. Außerdem war es sehr nervig so weit zu Fuß zu laufen aber ein Rad nur nach drittem Versuch gefunden zu haben. UPDATE: viele Räder liegen hunderte Meter weit entfernt von dem angezeigten Ort in der Map. UPDATE2: alle 7 oder 8 Aug den Weg zur Arbeit sind nicht da heute, wtf???
Payed 13 euros but was unable to rent a bike due to some unknown reason. The whole process is overcomplicated and the app is only half-translated in English.
All The process to rent and return a bike is a little complicated and sometimes doesn't works. Varies per German City and it's location.
Never managed to actually rent a bike. Again. And they still took 19 euro out of my account.
We're constantly working to improve our app.
Have a nice ride and we're happy to hear your feedback via Facebook, Twitter or E-Mail.
Ford car sharing makes the short-term rental straightforward and predictable.