nextbike

nextbike

About this app

Forgot your bike, miss the bus, flat tire? Find a nextbike near you with the nextbike app and start cycling right away - available at any hour and with just a few easy steps.

To hire a bike, simply select it, scan the QR code or enter the bike number - then off you go! You can return the bike at one of our stations or anywhere in the Flexzone. Our app provides you with everything you need at a glance. You can easily find the right return location with the map function or manage your customer account. You can also use the app to redeem vouchers, discover news, give feedback, or contact our customer service.

With your account, you can use nextbikes in over 300 locations throughout Europe including KVB-Rad in Cologne, WienMobil Rad in Vienna, Stadtrad Innsbruck, Styr & Ställ in Götheburg, nextbike Berlin, and many more. You can see whether your city is included using the map function in the app or find all the cities with a nextbike system on our website at www.nextbike.de.

Ratings and reviews

The bike service in Vienna is very good, but the app is really suboptimal. Pausing the rental (Park function) does not work at all. The bike always gets returned and you might get fined for it as the bike was not returned at one of their station. The support in the app itself is basically useless: It happened to me more than once that the bike that I rent is completely stuck in the station. Even if you immediately return it and report the issue you don't get any refunds. Very frustrating.

It's all well and good but I don't understand why the station search option is missing. If I want to know the number of open racks and bikes, I have to pinpoint the station across the whole city map and that per se isn't that big of a problem but there are a lot of stations concentrated in a relatively small area in Vienna and it gets really annoying to pinpoint the exact station esp in a congested area. Please add a search option for stations

had an issue where I was seemingly charged twice, 2 hours apart, for the same trip, and when I contacted customer service to explain the extra charge, was very quickly dismissed. when I then revisited the issue a few days later, I was again dismissed, with the new advisor saying that their colleague had closed the issue. it feels silly that I'm arguing over a £4 charge but it does make me reluctant to use this app again in case this issue arises again with no solution from customer service.