
vitaly rogozhin
a bad one. every 5 min or so it is automatically turning out. a nightmare if one works with several transactions at once. therefore you have to go through the process of identification every 5 minutes. worst experience ever. the technical support is as always can't do anything, which adds to the frustration. One wonders if the one of the top banks in Germany can't get it right, what would you expect in other ones? compared to my Canadian experience, 2 out of 10 for Postbank.
10 people found this review helpful

Ελισσάβετ Μιχαηλίδου
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Sometimes it says " password is not correct" although it is. Very confusing. The same applies to Biometrics, as well. My husband uses Biometrics and he is often denied access.
1 person found this review helpful
Postbank - eine Niederlassung der Deutsche Bank AG
December 22, 2025
Thanks for the feedback. You can replace the BestSign password with biometrics. Many smartphones offer the Touch ID or Face ID. If you have any questions about handling with the app, please call us on 022855005500

Mark Wilson
Forces phone restart! I know my ID but not my password so when I go into the screen to get my password, I enter two letters of my ID and then the app forces my phone to shutdown and restart.
7 people found this review helpful
Postbank - eine Niederlassung der Deutsche Bank AG
October 20, 2025
Thank you for your feedback. Please contact customer service on 022855005500 We will be happy to help you with the app.