
Ken Thomson
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The app now appears to be working - thanks for your kind attention! When I try to view my test results the app tells me my phone number is not registered, and to log in with a number that is not mine. How can this be, when the initial log-in required my correct phone number! Very frustrating, as we are required to use this app! What are we supposed to do? How do we get our information - to know we are well, and not contagious? This app is a big fail!
76 people found this review helpful

F A
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I downloaded it but it doesn't work. It says an error has occurred, please contact customer support. I tried to call customer service, technical support but the number rings once and hangs up. I emailed them several times but never received any reply. I contacted National Call Centre and they logged the call and email the Al Hosn app customer service but even they didn't get any response.
236 people found this review helpful

John Smith
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Since the recent update, I can no longer able to run the app. I always receive a message saying "Alhosn can't be used on rooted Android devices". My phone is not rooted and every other government apps are working without any issues, Alhosn is not. UPDATE: It has been two months and the issue still exist. Cannot log in to the app. Only the web.
911 people found this review helpful
Ministry of Health and Prevention - UAE
October 31, 2021
We regret the inconvenience; our team is constantly working on supporting many more use cases and devices. We will surely get back to you once we have an update.