
Miss Courtesy
This is no longer compatible with my phone for some reason. It's a medical app that helps schedule and look at my appointment information, how is it not compatible with my device anymore? Honestly, it's ridiculous that they expect people to shell out $1000+ for a new phone so that we can have a more convenient way of checking out our medical or appointment information. Extremely disappointing.
3 people found this review helpful
Rush University System for Health
March 17, 2026
Hello - I understand this is frustrating; we try to support as many versions as possible. You can always access your information by logging in on the web: https://mychart.rush.edu/mychart - Jen

Justin Doerries
Not sure what happened with Rush. The experience of all the staff in person is always amazing! All the appointments before and after surgery, I felt like I was getting the best possible treatment. Billing was billing, but it is what it is. Years later, I find myself in need of their services again, but can't access my account. Incorrect username or password. OK, reset password. None of the basic information matches or is in system. create new account. Account exists with that information. Ugh.
14 people found this review helpful
Rush University System for Health
February 6, 2026
Hi Justin - If you still need help getting access to your account, please reach out to our MyChart customer service for help getting into your account. Their number is (312) 563-6600. - Jen

Nicole G
I had consistent issues attempting to log in with the correct credentials with no clear way to contact any support for help. After waiting for an hour & trying again I was finally able to log in with no clear reason why it wouldn't work before. This new My Rush app has a survey to give them feedback, but it can't be filled out because the app's browser doesn't have JavaScript enabled. A lot of the things in the app just open up their website in the app browser.
31 people found this review helpful
Rush University System for Health
October 21, 2025
Thank you for sharing this feedback about the survey. This has been shared with our developers. - Jen