
Justin Doerries
Not sure what happened with Rush. The experience of all the staff in person is always amazing! All the appointments before and after surgery, I felt like I was getting the best possible treatment. Billing was billing, but it is what it is. Years later, I find myself in need of their services again, but can't access my account. Incorrect username or password. OK, reset password. None of the basic information matches or is in system. create new account. Account exists with that information. Ugh.
11 people found this review helpful
Rush University System for Health
February 6, 2026
Hi Justin - If you still need help getting access to your account, please reach out to our MyChart customer service for help getting into your account. Their number is (312) 563-6600. - Jen

Miss Courtesy
This is no longer compatible with my phone for some reason. It's a medical app that helps schedule and look at my appointment information, how is it not compatible with my device anymore? Honestly, it's ridiculous that they expect people to shell out $1000+ for a new phone so that we can have a more convenient way of checking out our medical or appointment information. Extremely disappointing.
2 people found this review helpful
Rush University System for Health
March 17, 2026
Hello - I understand this is frustrating; we try to support as many versions as possible. You can always access your information by logging in on the web: https://mychart.rush.edu/mychart - Jen

Jerry
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Nope, in order to use this new app I have to let it take a picture of my passport or driver's license. There are just way too many companies, especially medical facilities getting their databases hacked. Not going down that road again! They talk a lot about HIPPA but if they're hacked, HIPPA means nothing. 7/19 - Tks for workaround Jen. That kind of info s/b be available on the Rush site so that 1) Patients can effectively sign up w/o jumping thru hoops. 2) You'd probably get fewer low reviews.
Rush University System for Health
May 18, 2026
Hi Jerry - Thank you for sharing your concerns. If you need to create an account, you can contact the MyChart customer service team to receive an activation code to set up your account, their number is (312) 563-6600. If you already have a MyChart account, you can simply sign in with your existing username and password. - Jen