ANZ Shield

Australia and New Zealand Banking Group Limited

About this app

Get an extra layer of security for ANZ Internet Banking with the ANZ Shield app.

ANZ Shield is an authentication app that generates a one-time passcode known as a “Shield Code”, which helps ANZ confirm that the requests being made for your accounts are genuine.
If you’re using ANZ Internet Banking or Internet Banking for Business you may be asked to provide a Shield code to authenticate payments and other activities.
 
Why do you need ANZ Shield?
 
Faster and secure access to high-value payments
• For Business customers, ANZ Shield is quick and easy to register so that you can get on with the things that matter. No more waiting for a security device to be issued to you in the mail.
• For personal banking customers, registering for ANZ Shield gives you quick access to higher payment limits. No need to visit a branch to take care of that payment. That’s handy.

Convenience without compromising your security
• In the past you may have used an SMS one-time passcode or an ANZ security device to authenticate. Now you can easily complete your ANZ Internet Banking activities with your phone and the ANZ Shield App.
• Access the ANZ Shield app wherever you are – even if you’re travelling overseas. It works offline, when you might not have mobile network coverage or internet connectivity.
 
It’s free – no fees involved
 
• ANZ Shield is a free app. Once the app has been installed and registered on the device, data usage is not required to generate a Shield Code.

Need help?

Please send us an email to [e-mail] and we’ll get you sorted.


Please note:
You will be asked to agree to the ANZ Shield Terms and Conditions and Licence Agreement (available at https://www.anz.com.au/content/dam/anzcomau/documents/pdf/anz-shield-tcs.pdf ) during the registration process for ANZ Shield in ANZ Internet Banking. You acknowledge that ANZ will not send you a paper copy.


ANZ Shield is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. ANZ’s colour blue is a trade mark of ANZ.

Ratings and reviews

As numerous other reviewers have mentioned, if I leave the app open, then it locks up my Android phone completely. No, I don't want to call some phone number and waste my time. Asking users to call and report is a very lazy response. You should be able to gather enough telemetry from the app to diagnose this issue. Edit: As expected, I received the standard copy paste response asking me to call for "further assistance". Get your act together ANZ.

Frequently freezes phone on black screen since update, and call anz to unlock takes 20-30 min, and on 2 occasion now they can't help and say try again in another hour. But they are sorry for our inconvenience and realize our time is valuable.... we'll fix this and have a back up system. As currently it is impossible to make time sensitive payments when this happens, twice we've had all our payroll of about 30 people paid a day late due to this issue. Thankyou ANZ for taking time to post your generic response and not even make an attempt to tailor it to the content of my message. And yes we did call as per above and they cannot assist, just fix the app and make a back up system when your primary system fails!

Easily the most painful app ANZ have ever created and I was a member when all the app was, was a link to their mobile website. Got a new phone and attempted to log in. Now locked out of all banking, everything needs a Shield Code but I can't get a code because I don't have a current access. Get a better system, use email verification of 2 factor with a code sent to a mobile phone number that is already registered.

What’s new

Improved guidance on how to obtain a Sync Code (a temporary code generated in ANZ Internet Banking during registration to link your device to your Customer Registration Number (CRN)), including ANZ support contact details, along with accessibility feature improvements.