HSL - tickets & route planner

22.4K reviews
Content rating
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About this app

With the HSL app you can buy tickets for Helsinki region public transport, find the best routes and get targeted traffic information. In the HSL app you will find e.g. single, day and season tickets for both adults and children. Bus, train, metro, tram and ferry – all with the same app. You can pay easily e.g. with a payment card.

In addition to tickets, there is also a journey planner in the HSL app. Journey planner tells you e.g. the best route and the ticket, which is needed for the route. In the HSL app, you can also see up-to-date transport information for the areas and lines you have selected.
Updated on
May 31, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 5 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

22.2K reviews
Justin Richardson
August 19, 2021
If it's not broke dont fix it. Just get it right and chill with the updates . Ever since this latest version if you buy a ticket and go use another app ex: spotify to listen to music on your trip, your route is lost and you have to search all over again. It keeps prompting you to buy a ticket when you already have one. Tickets fail to load in a timely manner which gets you left at the bus stops, and it crashes constantly. It was so much easier and simpler to use before this version.
22 people found this review helpful
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Helsingin seudun liikenne
August 20, 2021
Hi! Thank you for your feedback. I apologize for the issue. We strive to improve the app's technical performance in the future versions. Best regards, Iiro / HSL
May 25, 2023
I have the app around 4 years after I came to Finland and it was good, I use it every day, but never had so many problems with the route planner like now. I have the feeling that with every update it works worse. App freeze or cannot connect with server very often. It's super annoying when you want to plan your journey fast and it's not possible due to all time problems 😒
1 person found this review helpful
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Helsingin seudun liikenne
May 29, 2023
Hi, thank you for your feedback. I apologize for the instability in the application. Disturbances have been detected in the route guide's backend system, but we have taken measures with the service provider to improve the stability and reliability of the application. Best regards, Donna /HSL
June 2, 2023
This app has an ongoing problem on which it needs to be reinstalled in order to purchase a ticket. The payment by card is messed up. You already knew that students are now having problems purchasing a ticket as studies are not being recognised and it hasn't been fixed. You have to allow us to purchase our tickets on service points or website without charges because your app is just trash. It's insane we have to depend on it when it doesn't even work.
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What's new

Thank you for using HSL app!

In this update:
- New "My information" page
- Small improvements on the multi-journey ticket
- Other small improvements and bug fixes

Your opinion is important, so please leave a review and tell us what you think about the HSL app.