HSL - tickets, journey planner and transport

14.9K reviews
Content rating
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About this app

With the HSL app you can buy tickets for Helsinki region public transport, find the best routes and get targeted traffic information. In the HSL app you will find e.g. single, day and season tickets for both adults and children. Bus, train, metro, tram and ferry – all with the same app. You can pay easily e.g. with a payment card.

In addition to tickets, there is also a journey planner in the HSL app. Journey planner tells you e.g. the best route and the ticket, which is needed for the route. In the HSL app, you can also see up-to-date transport information for the areas and lines you have selected.
Updated on
May 10, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 4 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

14.9K reviews
Justin Richardson
August 19, 2021
If it's not broke dont fix it. Just get it right and chill with the updates . Ever since this latest version if you buy a ticket and go use another app ex: spotify to listen to music on your trip, your route is lost and you have to search all over again. It keeps prompting you to buy a ticket when you already have one. Tickets fail to load in a timely manner which gets you left at the bus stops, and it crashes constantly. It was so much easier and simpler to use before this version.
17 people found this review helpful
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Helsingin seudun liikenne
August 20, 2021
Hi! Thank you for your feedback. I apologize for the issue. We strive to improve the app's technical performance in the future versions. Best regards, Iiro / HSL
Dara Tsarevsky
May 12, 2022
Travel card as travel card, really usefull, affordable, but also pretty slow, and after some updates refuses to work until reinstalling, whitch is not OK itself, but even worse - when you log in to your account again, it doesn't have any of ur saved stops/routes/search history anymore. And because of how slow/buggy it sometimes is you may get fined. Very funny. Best option available, but still meh. Also, pretends that transport being 5-10+ min late is not a disruption
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Helsingin seudun liikenne
May 16, 2022
Hi. I apologize for the recent issues. It seems you had just updated to new version 4.2.0 which includes fixes and improvements to stability. The app should now work as planned. The Favorites have a new feature and they will be saved to HSL ID from now on. After later updates/logins you do not have to set them from scratch. Br, Joona/HSL
Vassíl Rjsé
April 27, 2022
Not usable at all: Keeps crashing on Galaxy Note, before it can load anything such as the route or ticket. The one solution is to completely delete it and reinstall. However, after a day of use. The same thing happens again. Deleting and reinstalling is very time consuming because I have to re-login, loosing my saved locations. Very stressful being that I use a monthly pass. The other solution is to buy a physical card which costs more money than the application. So, what's the point here ? Fix.
15 people found this review helpful
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Helsingin seudun liikenne
April 29, 2022
Hi. Thank you for your feedback. I apologize for the poor performance. A workaround for current instability and crashing issues is a fresh install and then device Settings - Applications - HSL - Notifications - Disable permission for notifications for now. This will stabilize the app, and a fixed version will be released in early May. Br, Joona/HSL

What's new

Thank you for using HSL app.

In this version:

- Changes in Journey Planner Favorites handling
- Minor improvements and bug fixes

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