HSL - tickets & route planner

23.2K reviews
Content rating
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About this app

With the HSL app you can buy tickets for Helsinki region public transport, find the best routes and get targeted traffic information. In the HSL app you will find e.g. single, day and season tickets for both adults and children. Bus, train, metro, tram and ferry – all with the same app. You can pay easily e.g. with a payment card.

In addition to tickets, there is also a journey planner in the HSL app. Journey planner tells you e.g. the best route and the ticket, which is needed for the route. In the HSL app, you can also see up-to-date transport information for the areas and lines you have selected.
Updated on
May 28, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 5 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

23K reviews
Andy Bravo
December 29, 2023
There is a bug where you cannot verify a non-Finnish number, rendering this app useless. The issue is well documented and has been ongoing for >1 year, so I have to assume the developer / agency just doesn't care. HSL and the general difficulty of using public transit in Helsinki as a result is a black mark on the entire country.
27 people found this review helpful
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Helsingin seudun liikenne
January 16, 2024
Hi. I apologize for the registration issue and a late response. We do have downgraded service level for some foreign operators. Long term solutions include re-building the registration flows to help guests in HSL region. Our customer support has some workarounds available + vendors and ticket machines operate as a backup. Kind regards, Joona/HSL
Justin Richardson
August 19, 2021
If it's not broke dont fix it. Just get it right and chill with the updates . Ever since this latest version if you buy a ticket and go use another app ex: spotify to listen to music on your trip, your route is lost and you have to search all over again. It keeps prompting you to buy a ticket when you already have one. Tickets fail to load in a timely manner which gets you left at the bus stops, and it crashes constantly. It was so much easier and simpler to use before this version.
22 people found this review helpful
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Helsingin seudun liikenne
August 20, 2021
Hi! Thank you for your feedback. I apologize for the issue. We strive to improve the app's technical performance in the future versions. Best regards, Iiro / HSL
Mireille Sillander
December 12, 2022
I've just downloaded this app on my phone and it immediately crashed after inital set up. I had to force stop it to get it to work again. Now I'm trying to buy a automatically renewing monthly ticket (because this app is the only way to get it at a reasonably discounted price), and after signing in with my bank authentication, it has crashed again twice. I don't know if I've bought a ticket now. Why is an app as bad as this even promoted as the only option for getting a decently priced ticket??
12 people found this review helpful
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What's new

Thank you for using HSL app!

In this update:

- General season ticket
- Fix for HSL-commuter benefit end dates
- Fix for a situation where ticket was grey
- Other small improvements and bug fixes

Your opinion is important, so please leave a review and tell us what you think about the HSL app.