Can't create an account Tried several times to create an account and it won't let me fill out the form. It says put your case number in and it only allows me to put seven digits in when the case number is more than that. It does the same thing when it says to put my card number into the form, but it only allows me to put half the digits into the form? What kind of sense does this make...little help please thanks
Not Working! Installed a month ago and from day one I get the message stating it's under maintenance? I was excited for the ease of reporting and ability to have this information at my disposal. Makes it even worse that not one person in my local office knew a thing about the app. Please get it fixed as it has stated your doing, for a month.
No matter what I do it will not allow me to create an account. It's telling me that my social security number is my Social Security number in my case number that I've had for 15 years is not my case number etc ect.. I guess it wants me to lie about the information because I'm giving it as accurate. You're a state-run organization, surely you should be able to field a working app to provide this much needed service? The concept is very great but the execution is atrocious! Please give us a better product...
WHEN CREATING ACCOUNT CASE NUMBER INCLUDES ALL NUMBERS BUT THE FIRST "TWO" AND INSTEAD OF PUTTING IN EBT CARD NUMBER PUT IN SOCIAL. Weird I know lOl!
Nice concept not working It won't let me create an account. It locked me out of my previous one because it says one of my security questions is wrong and it isn't. When I try to submit all my new account information it buffers for a while and then says I'm not connected to a network, um yes I am. I haven't even gotten pass that point. But what annoys me the most is when it asks me for my birthday, my goodness I have to scroll through 20 something years to find my birthdate?? That should be a little easier to use it think...
This app is garbage. It doesn't allow me to create an account to do anything just like all the other bad reviews say. Great use of tax dollars!
For this release, we updated the app and fixed several issues.
• More guidance when creating a new account
• Better instructions on how to link cases to your account
• Minor bug fixes
We’re always looking for new ways to better our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix performance issues, along with other issues highlighted in feedback.