
Sara S
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Absolute garbage compared to the old one. Harder to navigate and always inaccurate. Continues to be garbage. Inaccurate and slow! Update: This app continues to be unreliable and inaccurate. No idea what improvements are being made but they're not passing through to users! Appreciate the mtas response but this app continues to be inaccurate. Not sure what they did to improve it but the previous app was way more accurate and user friendly.
9 people found this review helpful
MTA (Metropolitan Transportation Authority)
April 3, 2024
Hi, we're sorry for the inconvenience. We're continuing to make improvements based on user comments. If you'd like to leave feedback on what parts of the app are not working for you, you can do so right in the app. In the "More" tab, tap the "App Feedback" button and follow the prompts. Thank you!

Rosalie Teverow
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The app could be glitchy but overall it made sense - now, with the total revamp, the whole user friendly interface has disappeared. I'm not talking about having to get used to something new - things that were centrally located are no longer, things that were collected for convenience (ie, delays, planned reroutes, etc) are no longer. It takes so much longer to click through to the train schedule and it just feels silly.
54 people found this review helpful
MTA (Metropolitan Transportation Authority)
April 3, 2024
Hi, we're sorry for the inconvenience. We're continuing to make improvements based on user comments. If you'd like to leave feedback on what parts of the app are not working for you, you can do so right in the app. In the "More" tab, tap the "App Feedback" button and follow the prompts. Thank you!

Gary Kelly
I've been using this app for over 10 years. This app sucks the way it is now! The older version from about 3 years ago was perfect! I primarily use it for my AAR service to set up my trips. It's gotten slower and slower to show data. You've taken away functions and made others convoluted. Example: When booking trips, it used to remember the last several addresses you used. Now we don't. Trip information was all on one screen; just scroll down. Now you have to click into another screen.
24 people found this review helpful