ATM Milano Official App

ATM Milano

About this app

ATM Milano Official App is the official app of Azienda Trasporti Milanesi, designed to help you move easily around Milan and its surroundings using public transport.

The app is changing. New design, renewed user experience, and many new features. Discover them in detail.

Say goodbye to your card: the subscription is now digital. Travel with your phone.
• Transfer your subscription to the app or directly purchase a digital subscription and travel with your phone.
The home page is now geolocated.
• Explore the map to find nearby stops and check real-time waiting times.
• Customize the map to easily find points of interest like Parking, ATM Points, and BikeMi stations.
• Calculate the best route to reach your destination.
• Quickly access your favorite addresses, stops, Bikemi stations, and parking spots.
Information, alerts, and news on the home page.
• Receive real-time notifications about unexpected line detours.
• Get alerts about upcoming scheduled changes.
• Discover initiatives and news in a new section on the home page.
New mobility info menu.
• Here you’ll find all the details for getting around using public transport: routes, lines, stops, changes related to construction work, and other scheduled events.
New Services menu.
Book Neighborhood Radiobus services.
• Schedule an appointment at an ATM Point.
• Access useful information about public transport subscriptions, parking payments, parking near subway stations, and access to Area B and Area C.
Purchasing becomes faster.
• On the new app, you can save the credit card you usually use to buy tickets or renew subscriptions.
• Purchase tickets for all fares, including daily, three-day, carnet, and tickets for the Z301 Milan - Bergamo line by Nord Est Trasporti.
• Renew your subscription on a physical card or directly purchase a digital subscription.
App support.
• Manage your information and personal data from the profile menu.
• Contact our assistance center if you have issues using the app.

Read the Personal Data Protection Notice on the ATM website.
(https://www.atm.it/it/pagine/privacypolicy.aspx)

Ratings and reviews

the app takes too long to open, which means that sometimes rather than opening in time to pay at the turnstile my credit card gets charged instead. what's the point of paying for a monthly or annual pass if then I have to pay extra because the app doesn't work? also, there is always a pop up message that makes it one extra step to get to your metro pass which is unhelpful. sometimes there is more than one message, meaning their in app communications are not well organised.

Horrible Many of the buttons in the app do not work at all. For example the refresh button for the time table of the stations do not work and I have to close the app and reopen it again to see the updated time estimates. Or you can not access the time table when you click on the bus stop, and instead you have to first search for the line number and then select the stop to see the time table. There are many instances like this. And sometimes the stops do not show up on the map at all.

I would give 0 stars if able to, yes I was able to look at routes and times to get an idea of how to get around before I went to Milan, however once I was there I tried to create an account but I was never able to get past that page following pressing the create account button as it took me nowhere, therefore it was a useless app as unable to buy online.

What’s new

Introducing real time updates about the accessibility by wheelchair of buses, trams and trolleybuses approaching to the stops. This feature is added to the one for checking the status of elevators and stairlifts in the metro. Accessibility information thus covers the entire public transport network we operate.