ATM Milano Official App

ATM Milano

About this app

ATM Milano Official App is the official app of Azienda Trasporti Milanesi, designed to help you move easily around Milan and its surroundings using public transport.

The app is changing. New design, renewed user experience, and many new features. Discover them in detail.

Say goodbye to your card: the subscription is now digital. Travel with your phone.
• Transfer your subscription to the app or directly purchase a digital subscription and travel with your phone.
The home page is now geolocated.
• Explore the map to find nearby stops and check real-time waiting times.
• Customize the map to easily find points of interest like Parking, ATM Points, and BikeMi stations.
• Calculate the best route to reach your destination.
• Quickly access your favorite addresses, stops, Bikemi stations, and parking spots.
Information, alerts, and news on the home page.
• Receive real-time notifications about unexpected line detours.
• Get alerts about upcoming scheduled changes.
• Discover initiatives and news in a new section on the home page.
New mobility info menu.
• Here you’ll find all the details for getting around using public transport: routes, lines, stops, changes related to construction work, and other scheduled events.
New Services menu.
Book Neighborhood Radiobus services.
• Schedule an appointment at an ATM Point.
• Access useful information about public transport subscriptions, parking payments, parking near subway stations, and access to Area B and Area C.
Purchasing becomes faster.
• On the new app, you can save the credit card you usually use to buy tickets or renew subscriptions.
• Purchase tickets for all fares, including daily, three-day, carnet, and tickets for the Z301 Milan - Bergamo line by Nord Est Trasporti.
• Renew your subscription on a physical card or directly purchase a digital subscription.
App support.
• Manage your information and personal data from the profile menu.
• Contact our assistance center if you have issues using the app.

Read the Personal Data Protection Notice on the ATM website.
(https://www.atm.it/it/pagine/privacypolicy.aspx)

Ratings and reviews

This app is a flaming wreck. Used it for 4 days in Milan and it crashed constantly, especially at turnstiles—leaving us stuck like fools while crowds piled up. It’s like they gave a toddler a crayon and told them to code. Unreliable, embarrassing, and rage-inducing. Get a physical ticket unless you enjoy delays, glitches, and public humiliation. Shameful.

This app together with the whole ATM infrastructure does not provide a reliable way to travel around Milan, for the time being stick with physical travel cards.

Developers should rethink the whole design of the QR code system. The ticket changes with each opening and thus you can usually go in the metro and then cannot get out. If you somehow lose signal / internet then the API cannot be accessed and you need to leave in disabled space or with somebody else. For people using this app it is safer and easier to just get physical card and skip QR all together. Apart from this horrendous system we did not encounter any issues.

What’s new

- improved the mobility info menu to simplify the search for lines and stops, as well as the consultation of favorites, maps, and changes related to construction works and other scheduled events
- introduced the possibility to use tickets in the app by entering the PNR code
- bug fixes and performance improvements