I have used Candy washing machines for years. Purchased the Bianca model and washing quality is as good as I know it...but the smart app is below decent. 2 out of 3 attempts it can't connect and keeps saying my washing machine is offline. Eventually, after a number of restarts, it does conncect, but then you see the limitations. Why bother with a smart app, if I need to be in the same WiFi network as my appliance. Would be nice to see notifications and being able to control the machine even while outside of the house. Fix the app or hire a dev team to do it. It is really needed...
Hello.. I really like the app.. the only reason I have removed a star is that I have to forget the machine and add it again so I can select a wash as it remains offline or the cycle selected doesn't start.. I have the Bianca and a galaxy s8+.. I don't wish to email with details but it would be nice if you read all comments and actually fixed the app.. I genuinely need the app to work constantly as all the quick cycles/100 other cycles are all in the app and not able to be selected on the machine itself or I'd just use the dial Thanks xo
The app simply will not connect to the washing machine. Why use NFC when Bluetooth would have been much easier? It wasn't a deciding factor when buying the washing machine, but I thought that the issues would have been rectified by this point. Are their any plans to fix this or will it be a redundant feature forever!?!?! Edit, I emailed you as you requested but you haven't replied. What was the point in asking me to do this? Edit 2. Still no reply from Candy. Wasted my time again submitting my details to you. The smart app is a lie. Does not work and is extremely limited. Do not buy any smart appliances from this company as it is a waste of time. Pointless.
It does not work! My Sony Experia Z5 won't detect machine. I have turned the knob on "Smart Touch" position, placed my phone near SMART TOUCH logo on the machine dashboard but syncing is NOT HAPPENING!
I think you could make a better app that actually works. When my washer is washing it tells me that there is no cycle running. It also doesn't work with my WiFi so I have to use my mobile data.
The app functions with a serial number and date of purchase. Without it app is useless. So if you are renting your house with this unit you wont even be able to connect. Same case if you bought this as second hand. So app is USELESS
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