Enel Energia

Enel Spa

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About this app

Welcome to the new Enel Energia application. Are you already or are you about to become one of our customers with electricity and / or gas supplies? Find out everything you can do:

• A single account to access Enel Energia digital services
If you already have an account, you can use it to access the App or create a new one directly from the application in a few steps. You can also use the same account to access the Customer Area on the www.enel.it website
Immediate access to the App via biometric recognition (available options: fingerprint and facial recognition)

• Manage your supplies
Keep an eye on all your electricity and gas supplies active and in activation.
Enter the active supply and you can: check your bills, pay them, notify us of your meter reading, activate the domiciliation of your bills, receive bills in digital format via email and activate many other services.
Enter the supply in activation and you will be able to view the progress of your request.
If you want to activate a new user, whether for your home or office, fill out the dedicated form within the APP and you will be contacted immediately!

• Ready to receive lots of gifts?
Join enelpremia WOW !, Enel Energia's free loyalty program that rewards you every week with lots of surprises. Find out how to get coupons to save on your purchases, win prizes and or discounts on your bill by participating in our contests

• Keep your spending and your consumption under control
Find out how we have reorganized the information on your bills: check the progress of your spending through simple and intuitive graphs. You can also check the issue, amounts, expiration and method of payment of your bills.
If you have activated an offer dedicated to the second generation meter through the App you can also monitor the progress of your daily consumption and keep your spending under control.

• Contact us more easily
A channel to communicate directly with us, in the "support" section to receive assistance on your users from a team of specialized consultants or if you want to receive information on new offers or promotions.

• Ask for Melita's fiber!
Connect your home at the speed of Melita fiber, with the convenience of paying for the Melita fiber service in the same Enel Energia electricity or gas bill with which the service is associated. Convenient and simple: do everything from the App!

Start now!

Ratings and reviews

The app is well done. My problem is that everytime that I want to activate the "Bolletta web" the confirmation email does not get sent and I am unable to activate this feature. Called support and they say the same thing: the system didn't send the email. How difficult is to send a confirmation email? The backend developers should give a look at this feature.

It keeps always asking for the password, it is very slow when it comes to processing payments and other operations allowed by the app, no app notifications about new Bill's, it is very awkward that an email and phone number change has not been processed yet after almost a year - as a matter of fact I'm not receiving any notifications anymore (except for adverts) since I changed email address and phone number with consequently delays in payments and sub-sequently surcharge. It is disgusting.

Enel Energia is the best and to use App is easy

What's new

• Upgrade dell’esperienza cliente e comunicazione del tracking avanzamento su richiesta di attivazione della fornitura
• Perfezionamento dell’esperienza utente e delle performance generali dell’App