MyFastweb

4.2
165K reviews
Content rating
Everyone
5M+
Downloads
Content rating
Everyone
Learn more
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About this app

MyFastweb is the free app for residential and VAT-registered customers, allowing you to manage your Fastweb subscription and your Internet Box.
To access the app, simply enter your MyFastweb username and password and activate secure access with biometric recognition.

With MyFastweb, you can:
- follow the line activation steps
- manage your modem configuration
- install the Booster
- monitor your usage and extra expenses
- view your Fastweb account, check payment status, and settle your balance
- top up your Fastweb SIM cards
- contact Customer Care or find answers to frequently asked questions
- check the progress of your requests
- view current promotions and find the nearest store.

MyFastweb lets you view your usage and remaining mobile SIM credit directly from your Wear OS smartwatch. Press and hold the watch face to add a tile and complication to the screen to monitor your usage in real time.
Updated on
Apr 13, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Financial info and 5 others
Data is encrypted in transit
You can request that data be deleted
Committed to follow the Play Families Policy

Ratings and reviews

4.2
161K reviews
Sara Marković Aleksić
March 30, 2021
The worst app ever! It is impossible to get the assistance except for the malfunctioning bot. It falsely displays the unpaid bills as paid until they expire, and it would not let me change the payment method, there is an error every time. Ever since my old card expired I had to pay for the bills manually, which I can do only after they expire. Worst experience!
89 people found this review helpful
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Fastweb SpA
March 30, 2021
Buongiorno Sara Marković, ti chiediamo di indicare alcune informazioni utili per analizzare il problema qui: http://gofw.it/MyFastwebQuality , indicando il tuo codice cliente, username e uno screenshot dell'errore. Ci scusiamo per il disservizio.
Heikki Jussila
December 18, 2025
Functions as it probably should. The app could be a bit more intuitive and straightforward.
2 people found this review helpful
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ESMAIL HASSAN MUSE
March 18, 2026
this simcard Is horrible so bad guys don't buy a simcard from Fastweb they have soo bad internet i paid Every month 9`99€ 200GB but the internet Is soo bad& there customer service they don't care if you tell them so now i decide to change my simcard into ILYAD Is the best sim
Did you find this helpful?
Fastweb SpA
March 18, 2026
ESMAIL HASSAN MUSE per cortesia ti chiediamo di fornirci i dettagli del problema qui: www.gofw.it/segnalazioni-store. Siamo spiacenti per il disservizio.

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Content rating
Everyone
Learn more

App support

About the developer
FASTWEB SPA
DigitalMarketing@fastweb.it
PIAZZA ADRIANO OLIVETTI 1 20139 MILANO Italy
+39 375 572 7013

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