
etoa
- Flag inappropriate
- Show review history
The online customer service is terrible. The mobile app is especially frustrating and poorly designed. If a registration error happens or something goes wrong, it just says 'error' with no way to contact support. I highly doubt they even have live agents. Now I have to waste time going to their physical office, and there is only one in the whole city
1 person found this review helpful

Ayan Zhumabekov
Don't buy roaming packages to Uzbekistan. There's no roaming in Uzbekistan, although the app says it does. The chatbot support is from the last century. You can use it to talk to yourself, but don't expect any real help.

Келбет Айтказы
- Flag inappropriate
- Show review history
Hello itz good app ofc but when tried to enter Altel with my phone number i CANT there's error saying "Access denied" i dont know why. Plz help meh so i'll do 5 stars
Tele2 Kazakhstan
April 30, 2026
Good afternoon! We're sorry you had such difficulties. Please write your number and screenshot of the error to us in the mail altelinfo@altel.kz. Mark "I left feedback in Play Market" and attach a screenshot of your feedback.
(Сіздің кеңесшіңіз / Ваш консультант Дана)